Guest User
January 31, 2023
As noted: Beautiful view and apt name of the hotel! Everything else VERY BAD!!!! At check out I forgot a small suitcase in the room and to return the ZTL pass. I promptly notified the hotel by telephone that I would come by in the early afternoon to collect my suitcase and hand over the pass. I WAS VERBALLY ATTACKED by the owner who insulted and offended me over the phone. I tried politely and patiently to calm him down.....but there was no help....he was out of his mind. Upon returning he obviously made me PAY an extra night for my suitcase.....Just read the other reviews (not from friends and relatives).....and this attitude seems to be repeated with other customers. I won't add anything else.....in fact yes: OLD STRUCTURE VERY UNCOMFORTABLE BEDS BROKEN AND SMELLY SMELLING CABINETS NON-EXISTENT SHOWER BOX in place of which there was a poorly placed, dirty curtain with broken supports. NOT RECOMMENDED!!
Original TextTranslation provided by Google