The hotel is beautiful but it is not suitable if you are looking for a quiet relaxed spot far from the noise and party mood of Cartagena. The beach is about one minute away from the hotel, but being a public beach, everyone seemed to bring their own speakers to play their own music at full blast.
The staff at the hotel were very kind and wanted to offer excellent service but they are not well trained so they mixed drinks following the drinks menu they show to guests without much clue of what they're preparing. They were also unable to control unruly guests who abused their stay, and were left to deal on their own with till, bar, snack orders and so on when evidently more staff was needed.
If the hotel improves the training and capacity for their staff, the place could be wonderful but at the moment, there is also a construction site right behind and the hotel's private road is in a very poor condition.
Don't book this hotel as an all inclusive as there are only two restaurants. Get the cheaper fare with breakfast included and take Uber or taxis for about £3 to the nearest commercial area which has good restaurants and will cost you less than the all inclusive.
There is a shuttle to the centre twice a day and it is very convenient and fairly on time.