Hotel Boutique Puig Franco - Adults Only

We were there 3 years ago and it was fantastic. Now 3 days to celebrate the end of the year 2023, a disaster (3-night accommodation is mandatory, but on January 1, they check you in at 11 a.m., incredible) Without heating 1 whole day (called the reception several times and no attention) They told us to put on the ximenea…. Sorry??? With what? There were only some giant logs that didn't fit in the mini ximenea. Everything was very dirty, the kitchen was disgusting, on top of that the dishwasher didn't work well, food stuck to glasses, plates, paellas... Lucky that I brought paper because the dishwasher didn't work the previous time either and if you have to wash everything by hand, clean the house and freeze to death... what a vacation plan. In the end some friends arrived at 6 in the afternoon, he is a plumber and he fixed the heating 😅 Ultimately a disappointment…. But the worst thing is that they ignore you and say that their superior will call you... and we are still waiting 😂 We will never return I recommend a charming hotel in the mountains that pampers you to the fullest, it is spectacular "the beautiful Farga"

The hotel is still as we knew it at the time, but the quality of the reception staff has gone down a lot. A shame since this type of staff greatly diminishes the stay in such an idyllic place. The restoration staff were impeccable throughout the service. We will meet again and I hope that by then they will have been able to correct the deficiencies of their own staff, since otherwise people will come to a time when they will stop giving opportunities looking for alternatives.

Spectacular hotel located 5 minutes from Camprodón. A quiet place to disconnect with unbeatable views and good service. With a small spa and a pool with spectacular views. Good buffet breakfast suitable for vegetarians.

It is a beautiful small stone hotel, to completely disconnect, with very beautiful views, the Mistic restaurant, although very expensive, is very good and beautiful. The pity is that the reception service is non-existent, the girl at the reception does not provide anything, they are all negative about everything. The treatment is not in keeping with the place, an example is that at breakfast the boy Alex (very friendly) is overwhelmed and the girl at the reception helps him, my husband asked for 2 coffees because he drinks 2 coffees every morning, and the girl in front of him Everyone with a self-sufficient face tells him that he can only order one per person, I was very embarrassed, my husband told him to charge for the coffee at whatever price he wanted but to give him two. That's not how you treat a client, and denying a coffee to a client who is staying in a suite and has eaten every day in the restaurant paying more than €100 for each meal seems very bad to me, don't say no, give him facilities, Tell him that the second coffee has a cost but telling him No and looking at him as if he were a criminal is very ugly. Another time I asked the same girl if I could order something at the restaurant to take to the room because I had a meeting and I wouldn't have time to eat in the restaurant due to the schedule, she told me no, the hotel is 10 km from the hotel. Nearest bar, of course? I was not convinced with the answer and went to the restaurant, the guy told me of course yes. In short, it is a very nice hotel but with little service, both in terms of staff and things, it is far from everything, and if the restaurant is closed you can't have anything. In a hotel like this the reception is key and is not up to par. There would be. to evaluate this aspect before booking.

Cuando reservas la habitación mas cara del hotel, una suite de lujo y corren los escarabajos por encima de la cama. En 15 minutos hemos matado 3. Respuesta del hotel."lo sabemos , son escarabajos autóctonos y no podemos matarlos". Parace ser que si pueden entrar en las habitaciones. No hay más habitaciones disponibles, nos toca dormir en una butaca y/o no pegar ojo en la cama.Lamentable un hotel de estas características. Habitación Giles Burgat.

Un lugar idílico para desconectar y descansar.

Hotel con encanto, situado en una urbanización de Camprodon, rodeado de montañas y espacios verdes. Hotel donde se permiten perros, sólo adultos. Habitaciones muy acogedoras, piscina al aire libre, con spa, y sala de máquinas. Restaurante espectacular, decorado con muy buen gusto, y con vistas a la montaña, comida excelente. Personal muy atento y amable, tanto en el hotel como en el restaurante. Con ganas de volver con amigos y en época de verano para disfrutar de su piscina, y pistas de paddle,y volver a respirar aire puro y su silencio matinal.

Estábamos buscando para estas vacaciones desconexión total y lo hemos encontrado, un hotel con habitaciones amplias, muy limpias y un silencio absoluto. Y un servicio excepcional. El restaurante tiene una carta pequeña pero los platos están muy buenos y el desayuno muy completo. Nos vamos muy satisfechos de estos días y queremos dar las gracias a l@s trabajadores tanto del hotel como del restaurante por su servicio excepcional. Volveremos sin duda