Hôtel Mercure Caen Côte de Nacre

Overall a good hotel for a stopover night! Clean, modern and comfortable rooms. Aircon was ok and room amenities also ok. Bathroom was brand new and very nice. Used the gym whilst staying, limited equipment but we had it to ourselves which was great! We received a token for a welcome drink at the bar so went to use it thinking the token was for the room rather than the individual drink and was abruptly told at the bar it would cover one drink. Perhaps the person working at the bar could have been a bit more friendly about it.

Pros Good stopover hotel, we have stayed several times and rooms are now being refurbished to a good standard for this type of chain. Although on an industrial estate it’s quiet. Plenty of casual seating space although it does get busy when coach parties arrive. Good parking which is said to be secure although on our latest visit the gate was left open all day, on previous visits we needed a code to leave, not this time. Restaurant food is good, service ok. Cons Bar management is rude and impolite, and seems to be independent of the hotel and it was odd to be offered a “special price” for food items on the bar menu. Overall a good stay with minor areas of improvement needed.

Hotel rooms are ok, certainly better quality than others seems from friends staying nearer the centre of Caen. However, my experience at breakfast was poor. There was little in terms of available options (items not replenished for over 30mins). Bar staff intent on watching football than serving. Bat was seemingly not attended however what I believed to be a patron was bar staff who made no indication of service until after I sought assistance from the front desk. The hotel is far from quality food establishments and dispute the locality to tram service still remains 20-30 mins from areas of interest at point of embarkation on public transport. Would avoid unless a last resort.

Please note that this hotel does not have a restaurant available to everyone, as mentioned on many sites, it is completely remote and there is no restaurant within walking distance! If there are groups with buses, the restaurant is only available to them, not to travelers with families! This was not mentioned anywhere in the reservation/booking! So if you are traveling with your family, there is a good chance that you simply cannot use the restaurant. They just send you to the center of Caen via tram. If as a hotel you cannot provide the offered facilities to all rooms, stop renting rooms... In the morning at 7:00 am there was also no hot water and at 7:30 am there was no one at the reception to check out, we were waiting with several people. There is an urgent need for new management... We travel a lot and do not quickly write a review, but this hotel is just very bad... Not even sufficient for a quick 1 night stay ...

We stayed here for a week and it is all new and clean. The outside and inside look great. Bed is lovely, room quiet and breakfast was good. Tram right outside so easy into Caen. We had the family room so slept 4 and had the big bathroom. Has air con and windows open properly.

Excellent breakfast. Hotel currently being renovated. Looking good so far

Mercure Heuroville-St.Claire staff was great and very helpful. The restaurant was quite good but a very limited menu. Breakfast was excellent! Our room was okay but too hot after the whole hotel AC was turned off. We had no way to just run the fan or open a window. It was also in an industrial area that we will avoid if we return to the Caen area.

If you're not an EU citizen or if there are non-EU citizens in your group, I highly recommend you to avoid this hotel because you will be asked to fill lengthy forms, which is not the case in other hotels.