Sequoia Hotel Upon checking in, I was asked how many will be staying in the room and I said 3. The receptionist pointed out that breakfast is just for 2 of which, I didn’t have a problem with. He asked for payment for 2 nights which I paid using my card and asked for Php 2000 cash deposit which I said I’s rather be put on hold from my card. Oddly enough, we were only given 1 key. I thought maybe there was already a card placed in the card switch socket in the room but when we got there, there was none. So, was the assumption is that we each one of us open the door every time someone goes out and comes back? I requested for an extra key which took time so I made another follow up. After a couple of mins wait, someone knocked and I don’t know if they were trying to be funny but 2 staff were holding out 2 keycards when I opened the door. Seriously? Room was small but nice. There was an electric kettle and cups, the usual hotel set up but they didn’t have complimentary coffee and tea set up. A small thing for Php 4200 per night rate. On our second night, when we came back from a wedding, it was so upsetting to discover that our keys didn’t work when we came back to our room. I asked reception why and she said the key expired. Again - seriously? You get 2 nights room payment but cut the key for 1 night??? The lady didn’t even apologize but rather, said she will check on the person on duty when I checked in. Then - no updates already. After the key incident, imagine finally being able to access our room and discovering that it wasn’t cleaned. I called reception, spoke to a guy and again, I was told that “he will check on Housekeeping”. When asked if my assumption is correct that all our rooms remain uncleaned, he said “most probably, yes.” WHAAAAAAT? Waited and waited to nothing so I called again and a lady answered. She told me yes that they are already checking on what happened………….. so I asked her what I should do - am i waiting for someone to clean? Am i waiting for their feedback on what happened? Ang labo. Also reported na din our AC that doesn’t cool and is noisy. In fairness, Maintenance people went up right away. But they just told us that “every so often, when the AC / room reaches it’s max temp, the AC goes to eco mode”. What are they talking about? The AC never reached a cool mode since we checked in 24 hours ago. Room attendant finally arrived and cleaned our rooms one by one. Of course, we have to do room hopping while cleaning was on going. Convenient right? Not. Cleaning was so-so - used cups were not replaced. You’d still see a paper on the floor. Bathroom sink wasn’t wiped. But then, at least the room was “refreshed” for the night. Too many on duty on a Saturday at the front desk - apart from the 2 ladies (there was a 3rd too) at the desk. There were 2 gentlemen walking around the lobby, doing nothing. There was a time they were just standing with the bellman talking. When a lady (guest) asked for taxi assistance, all
17 Reviews