Guest User
June 8, 2024
I am writing this review at 0500 in the morning because I no longer sleep on the this awful bed. We currently enjoying another stay at Hipocampo palace. The hotel itself remains very clean and the staff was friendly and helpful. However, this time around, the sleep quality wasn't ideal. The memory foam mattress we had was unsupportive and had a dip in the center, causing back pain, I’ve had enough and I desperately looking forward to returning home. Many hotels now offer a variety of mattress options to cater to different preferences. Perhaps Hipotels could consider this as well. Overall, we had a mostly positive experience, and we'd definitely consider returning if the mattress situation is addressed. However, it's worth noting that high-quality beds seem to be becoming the norm, and it would be great to see Hipotels keep up with that trend. One last note - it was a bit surprising to be charged for €5.50 for bottled water with our meals. Most hotels we stay at provide water free of charge. On a scale of 1-10, we would rate our stay a 7. With some improvements, it could easily be a 10 again.