Novotel Cairo Airport

Novotel Cairo Airport Reviews

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, El Nozha, Cairo, Cairo Governorate 11776, EgyptSee Hotel Details
Novotel Cairo Airport
Novotel Cairo AirportNovotel Cairo AirportNovotel Cairo Airport
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Reviews from Real Guests

7.7/10
Good
474 reviews
Verified reviews
Location8.3
Amenities7.4
Service7.3
Cleanliness7.8
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All reviews(474)
Positive reviews(397)
Reviews with photos/video(110)
Offers pick-up/drop-offs(116)
Close to airport(108)
Easy to get around(93)
Convenient location(71)
Clean pool(26)
Great swimming pool(26)
Average sound insulation(19)
Tasty food(12)
Negative reviews(77)
Natski
Superior Twin Room
Date of stay: Apr 2026
Couple
4 reviews
9.5/10
Amazing
Posted on May 21, 2026
Good hotel when you have a long time connecting flight at Cairo airport. They provide you a free shuttle bus every 30mins. Also the all you can eat buffet dinner is very good with cost only 1020EGP per person.
Response from Property: Dear Valued Guest,Thank you for your kind words regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you appreciated our complimentary shuttle service and enjoyed our buffet dinner. Your feedback is invaluable to us.Best Regards,Atta El DessoukyGeneral Manager
Friendykang
Superior Twin Room
Date of stay: Apr 2026
Business traveller
6 reviews
8.5/10
Very good
Posted on May 16, 2026
Close to the airport, but the airport shuttle is difficult to catch.
Original TextTranslated by Google
Response from Property: Dear Friendykang, thank you for mentioning the airport shuttle service. Our hotel is committed to providing convenient connections to the airport, and we are sorry for the inconvenience you experienced. We will continue to strive to provide better service in the future. Thank you. General Manager Atta El Dessouky
Vignesh Durairaj
Superior Double Room
Date of stay: Jan 2026
Solo traveller
7 reviews
10/10
Outstanding
Posted on Feb 24, 2026
The hotel is very conveniently located near airport, making it a best choice for travelers who are on short visit to or transit via Cairo. The facilities are outstanding with a well maintained swimming pool, nice restaurants, souvenir shops and with nice & attentive staffs. The check in was made a little earlier and smoother via online check-in. The room is clean, well maintained and spacious for the price range. The hotel offers free shuttle service to all the departure terminals (once in 30 minutes for 24 hours) and the complimentary buffer breakfast was awesome with a wide spread of menu items.
6/11
Response from Property: Dear Valued Guest,Thank you for your kind feedback regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you found our location convenient for your travel needs and that our facilities, including the swimming pool, restaurants, and attentive staff, contributed positively to your experience. It is also gratifying to know that the online check-in process was smooth and that you enjoyed the cleanliness and spaciousness of your room. We take pride in offering a complimentary buffet breakfast with a diverse selection to cater to our guests’ preferences. Your appreciation of our shuttle service further underscores our commitment to providing convenience for our guests.We look forward to welcoming you back in the future.Best Regards, Atta El Dessouky General Manager
Jeeta Penang
Superior Twin Room
Date of stay: Jan 2026
Family
1 reviews
6.5/10
Posted on Feb 10, 2026
Spent a night. Room is small and rather dark. It wasn't clean. Room wasn't prepared well. No bathroom towels. Housekeeping staff couldn't understand English well. Pleasant surprise to have dinner and breakfast included. Lobby and grounds are lovely, well kept. Location is ideal near airport. Free airport shuttle shuttle half hour was an advantage.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay. I apologize for the condition of your room, as cleanliness and proper preparation are fundamental to our service standards. I will ensure that your comments regarding the housekeeping staff's communication skills are addressed. I appreciate your positive remarks about our dining options and the facilities. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Atta El Dessouky General Manager
Doon YT
Superior Double Room Pool View
Date of stay: Dec 2025
Couple
19 reviews
3.0/10
Posted on Jan 6, 2026
If you are looking for a place to layover this hotel is near the airport, however, there’s no clear signage/ direction given from the hotel for the shuttle bus although already pre inform the hotel. Secondly, due to late arrival, we expected for an exhausted body, hence booked for an additional day in Cairo for early stay in, however instead of double bed and facing swimming view, I received two merged single bed with terrible outside view. I paid extra to avoid those, but I still end up getting the wrong room, too exhausted to walk all the way to reception to complain. Thirdly, poor English communication from the hotel, it took me more than half an hour of communication to request for empty bowls (which my call got transferred from departments to departments, but non of them understand what is a bowl), I end up receive a plate.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely apologize for the inconveniences you experienced, as your comfort and satisfaction are of utmost importance to us.I understand that the lack of clear signage for the shuttle service caused confusion upon your arrival. We strive to provide clear directions to our guests, and your comments will be taken into consideration as we evaluate our communication methods.I regret to hear that the room you received did not meet your expectations, especially after making a special request. It is our goal to provide our guests with the accommodations they desire, and I apologize for the oversight in your room assignment.Additionally, I appreciate your feedback regarding our communication skills. We are continually working to improve our service, and your experience highlights areas for enhancement.Thank you once again for your comments. We value your insights and hope to provide a more seamless experience in the future.Best Regards, Atta El Dessouky General Manager
Guest User
Superior Twin Room
Date of stay: Nov 2025
Couple
4 reviews
7.0/10
Posted on Dec 23, 2025
The hotel needs to up their game, I was allocated a room at check in which had already been occupied by another guest, you could imagine the surprise of myself and the guest when I tried to open the room at midnight. The reception gave me an upgrade, but the room wasn’t very clean it had stains in a lot of places, packaging of the tooth brush look like they date from the times of the Pharaoh.
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced during your check-in process and the subsequent issues with your upgraded room. It is our priority to ensure a seamless stay for all our guests, and I regret that we fell short in this instance. Your feedback regarding cleanliness and room amenities will be reviewed with our housekeeping team to enhance our standards. We appreciate your understanding and hope to provide a more pleasant experience on your next visit.Best Regards,Atta El DessoukyGeneral Manager
Guest User
Superior Twin Room
Date of stay: Nov 2025
Travelling with friends
3 reviews
1.7/10
Posted on Dec 22, 2025
Terrible experience from start to finish. Check-in took half an hour of waiting in line. When I first got to the room, it was dirty and hadn't been cleaned. The front desk staff were unhelpful, and even the complimentary breakfast was unappetizing.
Original TextTranslated by Google
Response from Property: Dear M281856****, Thank you for sharing your stay experience. We sincerely apologize for your feedback regarding the wait during check-in, room cleanliness, and front desk service. These issues did not meet our standards, and we will take your feedback seriously. Sincerely, Atta El Dessouky, General Manager
Guest User
Standard Double Room With Sofa
Date of stay: May 2026
Business traveller
1 reviews
7.5/10
Posted on Jun 17, 2026
I stayed here for one night before going into the city, and I was okay with it. I wouldn't stay for longer than a night, but it is suitable for someone who may not be in the room alot. The hotel itself is great, staff are accomodating and the pool + gym is huge & not busy. Good price.
Anonymous User
Superior Twin Room
Date of stay: Apr 2026
Business traveller
1 reviews
4.5/10
Posted on May 22, 2026
Very bad service. Rude waitors are expecting tips even for bottle water which should be free. No fast feedback after phone call. Need to push them again and again. They open my door without knocking when I sleep.
Response from Property: Dear Valued Guest,Thank you for sharing your concerns. I sincerely apologize for your experience regarding the service and the disturbance during your stay. Your feedback is important to us, and I assure you that we take these matters seriously to enhance our guest experience.Best Regards, Atta El DessoukyGeneral Manager
Guest User
Superior Double Room
Date of stay: Nov 2025
Business traveller
10 reviews
8.0/10
Very good
Posted on Jan 30, 2026
The room was spacious and close to the airport, which was great.
Original TextTranslated by Google
Response from Property: 尊敬的客人，感謝您對我們的評價。我們很高興您喜歡房間的寬敞與便利的地理位置。我們期待您的再次光臨。此致，Atta El Dessouky總經理
Guest User
Superior Twin Room
Date of stay: Mar 2026
Business traveller
10 reviews
6.2/10
Posted on May 3, 2026
I waited for the shuttle bus at the airport for almost an hour. Every time I called the driver, he said "10 more minutes." I'm really speechless with Egyptians.
Original TextTranslated by Google
Response from Property: 尊敬的客人，感謝您分享您的反饋。我們對於接駁巴士等候時間過長的情況深表歉意，並將進一步檢討相關流程以提升服務效率。您的意見對我們非常重要。此致敬禮，Atta El Dessouky總經理
Guest User
Superior Twin Room
Date of stay: Mar 2026
Couple
12 reviews
9.0/10
Great
Posted on Apr 23, 2026
The location is convenient, and the hotel provides a 24-hour shuttle service that takes about 15 minutes. If you need a pickup from the airport, you can call the hotel driver to arrange it. I had both breakfast and dinner at the hotel, and the food was good—tasty with a wide variety of options. It can get a bit crowded since many tour groups stay here. Dinner is served until 10 PM, but I arrived late and the staff kindly allowed me to eat even after closing time, which was very convenient. Overall, it’s a great option for those arriving late at night or needing to catch an early flight.
Response from Property: Dear Valued Guest,Thank you for your positive feedback regarding your recent stay at Novotel Cairo Airport. We are pleased to hear that you found our location convenient and enjoyed our 24-hour shuttle service. It is gratifying to know that the meals you had for breakfast and dinner met your expectations and that our staff was accommodating in allowing you to dine even after regular hours. We appreciate your understanding of the busyness that can arise from hosting tour groups, and we are delighted that you still found the variety of options enjoyable. Your comments affirm our commitment to providing a comfortable experience for our guests, especially those arriving late or catching early flights. We hope to welcome you back soon for another pleasant stay.Best Regards,Atta El DessoukyGeneral Manager
Anonymous User
Superior Twin Room
Date of stay: Feb 2026
Travelling with friends
34 reviews
9.5/10
Amazing
Posted on Apr 2, 2026
The room facilities were good, and the hotel is close to the airport. However, the airport shuttle service was not great. There's only one shuttle at fixed times, so if there are too many people, you might miss it and have to wait for it to return for the next ride. Make sure to allow plenty of time.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you for your positive feedback on our room facilities and location. We understand that the airport transfer arrangements may have affected your experience. Please rest assured that we will continue to seek opportunities to improve our services to ensure a smoother experience in the future. Sincerely, Atta El Dessouky, General Manager
patriciaaaaaa
Standard Double Room With Sofa
Date of stay: Feb 2026
Couple
3 reviews
7.0/10
Posted on Apr 13, 2026
we stayed there for one night. overall, everything was quite good, although the sink drain didn’t work properly. the location is convenient, especially if you need to be close to the airport.
Response from Property: Dear Valued Guest,Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our location convenient. However, I apologize for the inconvenience caused by the sink drain issue. Your comments are valuable to us as we strive for continuous improvement.Best Regards,Atta El DessoukyGeneral Manager
Guest User
Standard Twin Room With Sofa
Date of stay: Aug 2025
Business traveller
17 reviews
9.0/10
Great
Posted on Sep 25, 2025
This hotel is way better than the ones in Soho, almost on par with a typical Home Inns in China. It's super close to the airport and even has a free shuttle! Downstairs, there's a coffee shop, a pub, and a pool. Breakfast was just okay, nothing special. The only drawback was the lack of Chinese power outlets. The only usable one was on the hairdryer, but it didn't even work well. Ended up buying an adapter downstairs for $5.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you for your positive review of our hotel. We are delighted that you were satisfied with the hotel's facilities and location. We will take your feedback to heart and strive to improve plug compatibility to provide a better experience for our guests. Sincerely, General Manager Ata El Desuki