Hotels with Airport pickup service in Cabo San Lucas

Just don't bother. I booked 2 rooms back in February for our stay in August. I paid the balance a week before the trip. When I arrived I was told that they couldn't verify the deposit I made in February or that I had paid the remaining balance. I showed them proof of both because I printed and saved the documentation for all payments. I was told by the front desk staff (Abraham and Itzel) that they close payments take a day to show up. When I told them I paid a week ago then the story changed. After them rudely telling me multiple times I had to pay $529.47 as an incidental fee whilst the lady next to us was told $200 for her incidental fee, I had enough. They said that they had to call Reservations to confirm which was conveniently closed at the time even though i called reservations 3 times that week to confirm what was needed for check in. My friend brought up to them that their contracts said $100 for incidental fees that we signed and they said their solution for us was for us to hold $200 on one card and $300 on another card implying that they thought we didn't have the money. The whole time the two of them were conversing back and forth in spanish as if I didn't understand them as they did not know that Spanish is actually my first language. At this point I opted to speak to her in Spanish to which she stared at me baffled and then called her manager Michael. Michael told us that they couldn't verify the deposit so we had to pay the money. I asked him why and he said they closed the nooks monthly so it wasn't showing on their screen. I informed him that we paid it in February and showed him proof. Therefore if you close books monthly then you have it. I informed him that I was here and heard Abraham tell the woman next to us that the fee was $200. At which point he told us that we had to paid incidentals of $200 per room and that was all. Upon getting to my room I was disappointed with how dated it was. The restaurant ans bar staff were amazing. I had a great time and much better customer service next door at the Grand Solmar. We came for a group event and all the people at the event had the same or worse experiences. At check out they had their ducks in a row on everything though in order to get money they thought was owed to them. Upon leaving the resort I discovered that I and several others are covered in rashes that appear to be bug bites. I will never stay here again.

It’s location is a positive factor. Right near the marina with a private beach in the pacific side of the Baja peninsula. Rooms are clean and had all amenities listed. The checkin process is a bit lengthy, you will have to meet the receptionist and the hostess, it could have been shortened. Also while checkout the receptionist mentioned that our prebooked taxi cannot come inside the property to pick us, but finally the driver managed to come-in.

We were welcomed by the bellboys at the front entrance. Upon arrival, it was an easy 10 minutes to check-in, and were in our room and off to the pool within 30 minutes. The pool was nice and nothing to do with the hotel, but the pool was hot due to the weather being almost 90 degrees and sunny. The service at the pool was great, the workers have such a great attitude and are always willing to help. There is a 2nd pool overlooking the marina with spectacular views of the mountains, water, and yachts along the marina walkway. It is located within 5 minutes of downtown with tons of restaurants, shops, and music from all the nightclubs, as well as live music at some of the outdoor venues. It's very busy on the weekends and less crowded during the week. The hotel offers an all-inclusive package, however, we did not purchase it, but did have breakfast the last day and it was $20.00 USD per person. Overall, a great hotel, and we can't wait to go back !

We have positives and negatives about the staff, 2 of the guys serving drinks were great, Pelipe and Alfredo were amazing, we cannot fault them. They always had a smile and made us feel great! However Fidel Castro was unbelievably rude and unfriendly, he made us feel uncomfortable and we didn’t like this services around the pool, but we will not visit again until he is not here.

Alan at the pool bar was amazing. Great smile and energy and attitude. The most redeeming quality about this place. The rooms are clean and the restaurant has a nice vibe, as well as the beach club. Do not eat anything from the room’s mini bar. I was sick one day and thought maybe I needed to eat something so I could take some medication. But, what was u able to eat it because it was so stale. And they charged us more than $5 for a tiny pack of stale chips. What was the most disappointing to us was the poor communication by both the check-in staff (who told us that they were also the manager, Marta) and the restaurant staff. When Marta checked us in, she told us that the breakfast was included and to just go to the restaurant. She clearly said that the restaurant would give us what would look like a bill and not to worry- that it would not be charged to our room but only for their records. I even went back downstairs after unpacking and asked a second staff member who confirmed what Marta had said. However, on the second day, after we ate breakfast a second time, my partner thought it prudent to ask again and was told that the only free breakfast was free was the “American breakfast” and that we were being charged about $60 for our breakfast each day! When I went to talk with the manager about it, she told me that she had said it was the American breakfast, but she did not. Neither me or my partner hears it. And the second staff member did not say that. And my reservation simply says “free breakfast included.” Nothing more specific than that. And the restaurant staff never said anything to us to clarify. Marta also said that they sent me an SMS text to explain this , but I never received any message from the hotel about this. As we told her this, Marta then tried to tell us that my reservation does not come with feee breakfast at all. Funny that she remembered telling me about my free breakfast 30 seconds earlier. So, I then had to pull out my reservation confirmation to show her clearly that it did come with the breakfast. Not only was I met with a very poor attitude, there was no attempt done to fix the problem and no apology.

I want to spotlight an employee, Ricardo was our server while lounging on the beach portion of the resort. Ricardo was working harder than anyone I saw, constantly moving, taking orders, delivering orders, setting umbrellas, getting towels, he is a dynamo. In addition, I paid twice for an order, as it was charged to my room but I gave him cash, Ricardo honestly pointed out the mistake and gave me the money back & left it on the room charge. He also handled some rude drunk women, very graciously. This type on employee makes me want to revisit your establishment. Thank you for having him there, his is an asset to your company.

I can’t say enough about this amazing resort. It’s not only beautiful but it’s also expertly managed. We’ve stayed at a lot of 4 and 5 star resorts that are beautiful but not managed well. It makes a huge difference in the experience you have. Upon arriving everyone is warmly greeted by the bellboy staff. Saul, Many, Roberto, Joel and team who take care of a lobby full of people but still manage to make you feel like you’re the most important ones arriving. The check in process is quick, efficient and super friendly with a welcome margarita stand waiting for you. The food at the restaurants are some of the best we’ve had. The room staff is amazing. And the concierges (Natalie) is always there to make your stay extra special.

My boyfriend, friends and I had breakfast everyday at Don Diego while staying at Sandos. The breakfast was always delicious and hot. The staff is always friendly and helpful. Enrique has great enthusiasm and was so nice. Quick and speedy service. Alberto was also friendly and helpful. Thanks for all the great service and great food!!

Perfect location and friendly staff. We recently stayed for a week with a party of 12. The rooms are a little older, but the grounds are pristine. The food was also pretty good. Lots of activities, and good drinks. Concierges Adrian and Dago really make things easy and regularly checked on us making sure we got i to the shuttle for our activities and checked in at the right place for the boat. The resort really cares about safety too. My father-in-law left his bag in a taxi and because they track who comes and goes, they were able to find the taxi driver and we got his bag back. We were also celebrating graduations, and Anniversary and birthdays and they went the extra mile to make everyone feel special. You can also travel in a free shuttle between their properties to enjoy the amenities at each. All Inclusive is the way to go here. ❤️ The brackets now also serve as a Room key. That was nice.

Featuring a restaurant, The Mexican Inn is located in Cabo San Lucas. This bed and breakfast offers a patio and garden. Free WiFi access is available. Each room at the accommodation offers a TV, DVD player and seating area. Private bathrooms come complete with a bath or shower, hairdryer and free toiletries. A fan and ironing facilities are also provided. A 24-hour front desk welcomes guests to The Mexican Inn. Other amenities offered at the bed and breakfast include daily maid service, dry cleaning and luggage storage. The bed and breakfast is 500 metres from Marina Cabo San Lucas, 2.4 km from El Arco and 2.8 km from Cabo San Lucas Country Club. Los Cabos International Airport is 36 km away.