Aloft Buffalo Downtown

Front desk operations are failing the hotel. No assistance available with exception of person at front desk or sometime not there.

We enjoyed our stay at this hotel on New Year’s Eve 2024. The room was extremely large, 2 beds, and a small table and booth for eating at. We appreciated the refrigerator, coffee machine, and free water. The bedding was clean, and the beds and pillows were extremely comfortable, and everyone had a solid sleep once we were able. The downside, no-fault of the hotel, was the neighbors who shared our balcony. The balcony door open and closed nearly every minute or two, which slammed and could be heard in our room. The neighbors were also yelling off the balcony until after midnight. In some hotels, you can control the fan on the heater and AC unit which helps with some noise dampening, however we were not able to do this in our room - once the temperature reached where it was set, it turned off. Unfortunately, the shower was not very hot, but we really were excited to see that the shampoo, body wash, conditioner, and body lotion were from our favorite brand Drybar. Parking was easy on the fifth and sixth floor of a parking garage, which was covered from the elements and connected to the hotel by elevators. We did not use the amenities like the pool, or rooftop bar. We did eat at a restaurant, VICE, that was at the lobby level and enjoyed the cocktails, but not the food. This hotel is in walking distance to much of downtown, including theaters, live music spaces, bars and restaurants. I will definitely consider booking this hotel again, as we are frequently in Buffalo for events.

Hailey was great at check in and with advice on where to eat when restaurant was full at hotel. Very pleasant and helpful! Bartenders at WXYZ bar were great as well. Very friendly and the service was great! Would definitely recommend and will be back.

It was a great atmosphere friendly people, staff. Clean and I forgot my room key several times and they never complained once or got upset with me.

I’m a laid back traveler. 3 room changes night one, an electric issue and a room that stunk from mildew and no acknowledgment nor accountability. Upon checkout, the staff was unresponsive with similar apathy. I was greeted with “you booked through a 3rd party, nothing can do”. Not inexpensive either, in short steer clear.

We received complementary vouchers and no place to use for breakfast. Waste of $40

Hotel was very nice. It’s a different layout than I have seen. Only floors 10-12 are hotel rooms, and of course the lobby is on the first floor. In between are offices and apartments. No iron in the room. I called to request one but it never came. Very welcoming to my 2 dogs that were traveling with us. Excellent location….perfect for a night at the theater.

The Aloft Buffalo Downtown is among the highest quality hotels I've ever stayed in. The check-in and parking are super convenient. The room was gorgeous, stylish and clean - literally one of the few rooms with a wow factor when you open the door. We loved every aspect of the room. The things that took it from 5 stars to 4 for me were that, 1: the neighborhood is a little rough, not necessarily bad, but not great, and 2: the deciding factor on me booking this hotel was the amazing pictures of the rooftop lounge. Maybe I missed it in the description, but the lounge and the second floor restaurant are closed on Mondays. That was a bummer.