Sofitel Hotels in Buenos Aires

Probably will return. A 3.5 star. Location is excellent, in a tree lined street in Recoleta neighborhood. Across street from a small shopping mall Patio Bullrich, which has movie theatre and cafe. A few blocks north (left) is the good restaurant Fervor and cute cigar bar, both highly recommended. Very good service; again most of the staff don’t speak English. Hotel has a restaurant Alma on the ground floor. A gym, pool (could use some cleaning!) and sauna on the first floor. Our room is spacious, so is the bathroom. The electrical power outlet uses Type I - 3 prong. (Some other hotels in Buenos Aires use European Type F - 2 round prong). I only find one usb port in the room. Bathroom. The corner of the bath tub is beautifully rounded out. Water pressure in the shower is very good. The three essential, shampoo, bath gel and conditioner (that’s how my shower’s sequence) are good but very difficult to get to - the pumps are too small and too close to the wall. Can’t imagine how some one with bigger hand … Open drainage - ok it isn’t ‘open’ but it feels like it - you’ll hear every drop of water down the drain. Maybe it’s their way to remind you to conserve water. Two elevators function well and quick. But at group check out time, it can take for long time. Remedy: go up first.

One of the poorest experiences in a so-called Luxury Property I’ve ever had. And I have had plenty, I hold status with various Hotel Chains, Titanium Elite with Marriott amongst others. We were returning to Uruguay From Buenos Aires and were needing a 1 night stay in the Campana Area to have a good Night Rest and maybe some Spa Time. Since none of our preferred Hotel Chains had a local presence I decided to explore one of my minor Loyalty Programs, Accor. That’s how we came to know this Sofitel Property. Once arrived at the locations my wife and I were a bit confused. The Setting was not very Hotel like. At the gate we found out that we were entering a gated community. This was not mentioned on the Accor website. If I had known that I would not have stayed there. I’ve nothing against it but I’m familiar with the urban and natural design of these areas and It’s not my cup of tea if on Holiday. Anyway, once at the gate we had to wait for several minutes to get access even after providing ou ID’s to the security guards. They would not let us through until the property confirmed that we were on the reservation list. Once the Hotel finally confirmed we were asked to open our trunk for inspection before accessing the community. This was a very hostile situation. I’ve had better experiences with TSA. At check-in I expressed my discontent with the front desk employee who did not address the issue nor offered any kind of apology. I’m just starting to assume things are done this way at this hotel, a little less Hospitality and little more rudeness. After the check-in process was fulfilled credit card swiped forms filled out we were “reminded” that check-out was at Noon sharp and that we would not be welcome to stay at the premises afterwards. ***, really? No lunch?, No visit to the garden? No possibility to leave luggage until the afternoon for a quick visit to the city nearby? No, you are requested to LEAVE at noon. Well, that was it for us. We no longer felt welcome there. We decided to get some work done and have dinner before going to bed and leave the next morning right after Breakfast. The room was good. Although, I had requested and paid for a King Size bed, we were given two twin beds instead. It’s spacious with a modern design. The TV is rather small considering the size of the room. The Bath Room is comfortable, it has a separate walk in shower and bath tub. There’s also a nice and spacious balcony without comfortable furniture. That is not a big issue as you don’t want to stay there too long. There’s a highway nearby and after a few minutes the sound off traffic gets on your nerves. We ordered Simple room service dishes. Steak with mashed potatoes and a Burger with fries. Steak was acceptable served a bit cold though. Burger was not very good. Bun was to dry and patty overcooked. No sauce hence Superdry experience. What caught my eye was that the room service Menu did not include any clear options for Vegetarians/Vegans and/or persons with Aller