Central Square Apartments

Pozza pass nothing !!!!!!! On August 15, 2022, my boyfriend and I book a flight + hotel package on the "Volagratis" website, the price seemed quite convenient for having booked only two days before departure. Only after the total advance payment, we read in the details that this holiday home, if we can define it as such, wanted an additional €30 for check-in after 10.00pm in the evening (we had a flight from Naples at 9.30pm so we arrived I attach them at 00:00 ) Plus 50 euros extra for room cleaning! And yet the 3.80% additional tax for the stay. Obviously breakfast excluded. Given the lack of clarity during the booking phase where all this was not specified, we did not suspect it was a mega scam, I repeat, we were still booking through an online tour operator and this structure is present on other famous sites. Having said that, it is also specified to contact us to organize check-in at least 72 hours before with the structure. We start calling the number indicated and no one answers, we send messages, emails, nothing. We get in touch with Volagratis explaining to the assistance service what happened, and that having connected only after checking the reviews of the structure, they were bad as there were only negative experiences told of people defrauded who arrived there and the structure was not there but that if it went well you were sorted into other structures, very dirty and dilapidated, and if it went badly you were told that everything was full despite the reservation. Volagratis reassures us by saying that the structure was also notified by them of our night arrival via email and that we need not fear anything. Only arriving on site at 00:35 do we realize that there is no reception, the people who live in the building cannot give directions, and only say that this is not the first time this has happened. In the middle of the night with our luggage and disconcerted and even afraid of finding ourselves abroad and without a place to stay, even driven by a strong anger we go to the police to report the incident. The police also told us that this was not the first reported incident of this happening. Luckily, only at 5:35 in the morning do we find a serious, clean hotel, they gave us that despicable night, or what was left to rest for a few hours, breakfast included, impeccable cleanliness, organized, kind and helpful. And it also costs much much less. In bad luck we were lucky. I recommend to everyone the "4 star high fashion" hotel nearby in the heart of Budapest. The next day we contact Volagratis who replies that no refund is foreseen, for which we specify that ours is a scam and that if they do not refund we will also report them to the police. Within a few hours Volagratis is activated, calls us, sends us emails and refunds us. Infa

Absolutely avoid! I booked with a group of friends and, upon arrival at the airport, we contacted the owner, Lenard, who, in addition to being extremely rude, told us that the reservation had been cancelled. When contacting ********** customer support, with whom we had made the reservation, we were told that it was still active and that we therefore had to go and check in. We arrive at Fovam Ter 4 around 7pm, where we find no bell to ring to contact Lenard, who in the meantime had blocked our calls. We continue to contact him for two hours, waiting to finally be able to check in, but the only response we get is Lenard hanging up on us. Luckily we hadn't made any deposit, but we were forced to book a much more expensive house (it was the August Bank Holiday weekend) for the following night, while this night we spent without a house in a pub. From complaint.

It is almost impossible to contact this owner vermin. We found ourselves on the street with 2 children under 35 degrees. We waited 4 hours at the foot of the building, constantly calling the owner .... without success We had to find an emergency hotel ourselves. Above all, do not rent this apartment, otherwise you will bite your fingers.

Prenotiamo questo appartamento tramite ********** (già utilizzato in passato) per soggiornare 4 notti in Budapest. Inizialmente tutto okay, il proprietario ci manda un messaggio con tutte le indicazioni per il check-in. Arriviamo a Budapest alle 18:00 e lo chiamiamo per telefono come da accordi. Inizialmente non risponde, dopo alcuni minuti risponde informandoci che l'appartamento non è più disponibile e che la prenotazione era stata cancellata, senza spiegarci alcun motivo e alla nostra richiesta di spiegazioni ha riattaccato il telefono. Da quel momento siamo stati bloccati e non è stato più possibile contattare il proprietario. Contatto l'assistenza di ********** che ci informa della conferma della nostra prenotazione, e che a loro non risultava alcun problema. Dopo numerosi tentativi l'operatore dell'assistenza riesce a contattare il proprietario il quale dice che noi non ci siamo presentati all'appartamento (noi siamo stati sotto casa sua per 2 ore senza risposta). Riferisco dall'assistenza la falsità delle sue informazioni. l'operatrice decidere di scrivere una lettera ufficiale (allego in foto) di richiamo, alla quale lui non risponde. Successivamente l'operatrice ricontatta il proprietario il quale dice di non essere più disponibile ad accoglierci. ********** ci informa che loro non possono fare nulla per questo in quanto loro si occupano solo di intermediazione. Nel frattempo l'appartamento è ritornato disponibile online a prezzo triplicato. Alle 23:00 dopo lunghe discussioni con l'assistenza ci hanno informato che non potevano far nulla. La prima notte siamo così stati obbligati a "dormire" in un pub e le notte seguenti in un altro appartamento a prezzi molto più alti. Proprietario da denuncia!