Sofitel Brussels Europe Reviews

Response from Property: Dear Guest,We would like to thank you for your time and your great comments regarding your stay at Sofitel Brussels Europe.It is a pleasure to see that you enjoyed your stay with us. Your comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence.We are looking forward to welcoming you to our establishment very soon. Yours Sincerely,Sophie Contardi Guest Relation & Duty Manager

Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We took under consideration all your remarks and we will share it with the management and the responsible persons in order to improve our service and our prestation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sophie ContardiGuest Relation & Duty Manager

Response from Property: Dear Sir or Madam,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please accept our sincere apologies for your dissatisfaction with our soundproofing. We will plan a technical audit with our Technical Manager as soon as possible. We present our sincerest apologies for the inconvenience caused by this situation. Moreover, we are sorry to read that you were not satisfied with your bed especially with the mattress. In all Sofitel Hotels, we have a unique bedding type. Our beds are composed of a mattress and, on top of that, an anti-allergic topper mattress made of duck down and feathers. If you wish to remove the mattress topper for your next stay, we will do so and you will feel more comfortable during your night. Please be informed your comments and your preferences will be added to your profile note.Please do not hesitate to contact us directly for your future reservation. It would be our pleasure to arrange your stay and ensure that you feel comfortable in our establishment. Sincerely,Clara RondiniGuest Relation & Duty Manager

Response from Property: Dear Christina,We would like to thank you very much to share your experience regarding your stay at Sofitel Brussels Europe.We appreciate a lot your comment and it’s pleasant for us to known these details. We would like to inform you that we are working to further improve the quality every day in our hotel.It is always a pleasure to receive positive feedback from our satisfied guests and to discover that you especially admired our dinner place that you enjoyed with your family and friends.It’s always a real pleasure for u to known that you have spent a nice first stay with us.Thank you again for sharing your experience,Sophie Contardi Guest Relation & Duty Manager

Response from Property: Dear Mr Moon12,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,Contardi Sophie Guest relation & Duty Manager

Response from Property: Dear Sir or Madam,We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience on the location, buffet breakfast and wellness area. We hope your next visit will be as pleasant as the previous one.Sincerely, Clara Rondini Guest Relation & Duty Manager

Response from Property: Dear Mrs Kateryna,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review. It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations. Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments. Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Thank you again for sharing your feedback, Contardi Sophie Guest relation & Duty Manager

Response from Property: Dear Hee Jin, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience on the service and the facilities. We hope your next visit will be as pleasant as the previous one. Sincerely, Clara Rondini Guest Relation & Duty Manager

Response from Property: Bonjour,First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in our beautiful capitalWe very much appreciate your comments regarding your recent stay with us and we are more than gratefull that you have taken the time to share your feedback with us.I am pleased to learn that you were satisfied with our service and that you enjoyed your breakfast.Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards, Edlyn BasilioFront Office Manager

Response from Property: Dear Sir, Madam,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,Contardi Sophie Guest relation & Duty Manager

Response from Property: Bonjour,First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in our beautiful capitalWe very much appreciate your comments regarding your recent stay with us and we are more than gratefull that you have taken the time to share your feedback with us.Thank you for taking the time to mention that you were satisfied with the great location, the beautiful hotel and the good value we provided as well as that you had a wonderful experience with us.Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards, Edlyn BasilioFront Office Manager