YYitiaozhenyuThis trip involved changing locations daily, and we chose hotels through the Ctrip app, and were generally satisfied with our stays. In Suining, we chose the Vicville Tangyue Hotel (Suining Wanda Plaza Branch), and booked a double room. Frankly, this was the most disappointing hotel we stayed at. All the following statements and photos are true, and we hope the hotel will learn from this experience.
The hotel's public areas were nicely decorated and new. Upon checking in and entering our room, we found the window open. We understood they said it was for ventilation, but the screen wasn't closed. Already worried about mosquito bites, we complained to the front desk. After dinner, around 9 PM, we returned to our room, and the front desk staff brought a gift box (of local specialties) to apologize for leaving the window open with the screen, which we accepted.
At 10:30 PM, when we were about to go to bed, we discovered the bed next to the bathroom was a rocking bed, creaking and making it impossible to fall asleep. I could only tell the front desk, but I was surprised to find that their phone number was different from other hotels. None of the buttons worked; I had to dial 8888, not just press the on-screen instructions (which would have been perfect if the front desk had told us to call 8888 during check-in). My husband had to go downstairs and get a front desk staff member. After inspecting the bed for a while, they found it was uneven between the bed and the floor. The staff member then called another employee, who used cardboard boxes as pads to adjust the bed's position. I asked to change rooms, but the staff said there were no rooms available and they could only continue fixing the creaking bed. After all this trouble, we didn't get to sleep until 11 pm. I even asked why no other guests had complained about the creaking bed. The staff said no one had reported it (I was speechless). I woke up in the middle of the night because the room didn't have air conditioning (they said there was no cooling system, only ventilation), and I was covered in sweat. I got up, changed clothes, and went back to sleep. We set off again early the next morning, exhausted from our journey and just wanting a good rest. This experience was truly unpleasant. When we checked out in the morning, the staff didn't offer any apology for what happened the night before, which is very rare in my decades of travel experience.
I wrote this review very carefully today. It's not nitpicking, but rather a factual assessment. I hope the hotel can strengthen its detailed management and improve both its hardware and software to enhance the travel experience for its customers.
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