We arrived on Saturday 1st of October around 2pm having driven up from Birmingham. We checked in ( having booked a superior room) which apparently entitled us to a free coffee, a bottle of water and a free biscuit during our stay. Upon arrival we asked if we could eat in the restaurant as we were hungry. We were told it was shut, then it was open, then it was shut, nobody seemed to actually know. We wandered in and were seated and told by someone ( who I think must have been their first day) that MAYBE we could eat. It was getting a little ridiculous by now. YES, indeed we could eat. Great. He came back to take our order having not given us a menu. Eventually someone else who seemed a little more clued up gave us scruffy photocopies of about the five dishes we could choose from, when i mentioned the menu I had seen in reception seemed a little more varied he replied in a pleasant but not even vaguely apologetic manner ” oh yes we haven't got a proper chef in so we have a very limited menu”. Hmm, right, so we ordered a pizza and some fries to share with a couple of soft drinks. In fairness we didn't have to wait too long and it was tasty enough and filled a hole. We then negotiated a long queue in reception to get the lift up to our room. EXCEPT WE COULDN'T. Because the door TO the lift would not open with the key card we had. Neither would it open for the receptionist with HER key.. she then got us another which got us through the door to the lift, lift safely deposited us on our floor, we got to our room, only to find our key wouldn't open our door. Our door to our ”superior” room. Great. Except it wasn't because now my other half had to go down back to the reception and explain this, a task not made any easier by what seemed, on first glance, to be half of Spain populating the reception area. Never mind, no matter, so now he has to run up seven flights of stairs to get back to our room because he couldn't get into the lift. Ok, right, so NOW we are into our room, which did not turn out to be in any way superior and exactly what you would expect in any budget hotel and not even as spacious. It had all the basics, just soap and shower gel in dispensers ( not very superior) it was clean and the bed was comfortable. The tv was a night mare to negotiate and one of the lights did not work. No matter, we only changed and slept in the room. All in all the visit was pretty much comedy and, while we didn't pay a fortune for it things that work ( like room keys) and people who knew what was open or shut ( like restaurants and menu details) MAY have been nice. I knew we should have done Premier Inn for less because the Jury's DEFFO in on this, and we found it guilty on several counts. Shame.
