The Originals Boutique, Hotel Terminus, Bourg-en-Bresse Gare (Qualys-Hotel)

The room has to be improved. The desktop is very small and and lower level as usual. The bed is not so comfortable because it is not flat. The breakfast is sufficient because low variety and no hot dishes.

I made a late booking and arrived at midnight. Friendly welcome in a charming hotel and very clean room. The building is charming with an old iron lift, a nice garden. The bathroom was perfectly clean.

When I ring up about a late check out for Wednesday 5th April at 16:00 for your colleague tells me it's for free of charge, I expect this for my and my other colleague, but when we arrive at the hotel and we get told it's going to cost €80 each this is absolutely un acceptable and the excuse was 'my collogue enquired AFTER your rung'. Absolutely not good at all.

The staff is caring. The hotel has a art deco hall and vintage beautiful stairs. You can stay to drink a beer in the garden, or walk in the large backyard with old trees. It's just sad that the fontain is note maintained

The hotel is in an old hotel building and keeps its charm. Pity that there is no restaurant in the hotel and you have to go to the center of the town. Breakfast is serviced, but could be more divers and faster added with new ingredients when they are out of stock.

Very nice and clean. Great entourage

We booked a superior double room for 4 reasons : 1.Garden view 2. Air conditioning 3. WiFi 4. Secure parking When we checked in we were told that secure parking was available. That's good, but having to pay extra is an irritant and an insult. Room we were given had a view of the street. We discovered late into the night that the air conditioning did not work. We had to move without help in the middle of the night, because it was an unusually warm evening. The front desk admitted being aware that the air conditioning on tge 3rd floor was not working. At the same time, when asking for the WiFi code to conduct some urgent business, the front desk reply was '' il n'y a pas de WiFi ''. So, one out of four. When settling our bill in the morning we encountered quite the rudest front of house manager who, when we reported these inconsistencies in our reservation, simply responded with a shrug and an arrogance that suggested he was not a simple employee, but possibly an owner or senior manager. Despite the information in their advertised facilities air conditioning is not on because of the weather ; a garden view is not guaranteed and despite what we were told by the front desk the night before, he told us there is WiFi. However no WiFi was available when we checked again. His attitude was that we had been stupid to believe the listing in the Internet, and we should have phoned the hotel to confirm that all the facilities we were expecting and had paid for were in fact available. It was our mistake! Genuinely the worse customer service my husband or I have encountered in many years of travelling. Avoid this place at all costs!

Lovely quirky hotel with beautiful features. Big room and spacious bathroom. Great breakfast.