Bournemouth West Cliff Hotel

Chose this hotel as it was among fine ones (based on reviews) and available for the dates I was travelling. Also, had spa and swimming pool in the premises. A complete disappointment mainly due to cleanliness, to be preside lack of it. It is old indeed but that is not the reason why there is weird smell in the room and corridors. The floors are carpeted and seems that never vacuumed (at least never in those 3 nights we stayed). Any movement in the room and the dust is flying all over the place. We decided to use the pool, there are two, one outside complementary - filthy, things were floating in water - never saw it being cleaned - chlorine, very strong stench, burns the eyes, and I believe it is assumed that it is clean if you apply immense amounts of chlorine. Then we decided to try spa, you have to pay £12 per person (£24 for 2 people) for the duration of the stay - big mistake not worth a penny. We though if you pay you might as well get better service, cleaner pool and saunas. I was showed the amenities but it was only when I changed and tried the sauna, steam room that I noticed how yet again filthy the place is, hairs on the floor, the tiles seemed to be mouldy (dark and not cleaned). I went in jacuzzi, the water was not warm and there was thick foam on the surface (shouldn’t be). Then I checked the other side of the pool and when was getting out of water something stuck to my hand - hair, I check the surface again and noticed things floating (mostly hair). Tiles were dirty everywhere. We couldn’t stay any longer and left.

Excellent experience Definitely I will come back !!!! The bed was amazing relax

The Hotel is confortable and nice. The reception and services is very good. The area and the hote is confortable.

Our room was not ready, inspite of we checked in late by 4 hours toilet was not clean i did inform them we will come late, there was pooh marks in the toilet bowl and particles, bath tub was not clean, they agreed to change the room, next room toilet flush not working , then 3rd room smaller room was tv channel were not tuned we were so tired it was 2200 hrs. we got the room, It was my Mrs. 42nd birthday i kept calm.. My wife so upset she said please clean the first room we use the same room, we had extended a day directly we did not want spoil our mood we kept calm, I m sure If it was any other family any other family would have ask for refund. The who present were very helpful duty manager at that time cleaned the toilet herself.. who ever did the cleaning did a bad job, toilet is sealed after cleaning. the property good cleaning they should pay attention. The rest days were okay, they gave two complimentary drinks maybe because incident . I m still surprised, if it was not my wife birthday we would have taken full refund moved out same night plus asked compensation. The staff at that moment managed the situation.

The hotel was easy to find and parking was easy enough. I found plenty of free parking spaces right outside the hotel so did not pay for the car park which is around £12 a day. I imagine during peak times parking will be hard. The hotel check in was easy and no cues. The front of house staff were welcoming and helpful. The hotel was very clean. The room has lots of space. Could not hear any traffic outside but could hear some noises from near by rooms or corridors. The pool was great and clean. Bar and restaurant reasonably priced. The only thing that really annoyed me was when you come back to the hotel you have to press a night bell for entry. One of the nights it took me nearly 1 hour to get in at 2am when I wasn't already feel great. I pressed the buzzer no joke 25 plus times. Banged on the windows countless times. Even phones the hotel 5 times with no answer and walked around the whole hotel looking for an open door. This was extremely upsetting. The night staff should be at or near the door entrance if they are going to lock it. The night staff said they were working in a suite getting ready for an event and the buzzer wasn't going through to his phone so that why it took so long. It was a cold day and if I had kids with me I would of gone mad. This is the reason I wouldn't stay here again. They need to add a door code or change the way to get into your hotel you have paid for and not have to worry what time. However being 4 I'll still give it 4 stars overall

We stayed on the top floor, in a family room. And it was hot, really hot. Made it very uncomfortable. The bath pub panel was coming away as well. The staff are so friendly, and give great service. Quite disappointed the pool was closed

The Elstead was absolutely lovely, staff perfect as always, will be sad to see it go as had many years of staying here and never had a problem, always very welcoming and accomadating

Me and my girlfriend stayed for 4 nights and both had a brilliant time. Staff was amzing thw spa pool and swimming pool was very nice. Food and drink was excellent. Would definitely come back again