Mercure Hotel Bonn Hardtberg

The hygiene levels of the bedrooms were poor with Staines on the carpet. The bedding was too small for the bed with a single duvet on a double bed. the Hotel was very tired and messy. The swimming pool was empty and filthy. The hotel photos on the website does not reflect the truth unfortunately.

Probably the most toxic working environment as otherwise the staff wouldn’t be this much hateful. Me and my clients decided to have some drinks in the lobby bar before we go out for the dinner and Bartender Aidin served us and then we quickly had our drinks and headed out for the dinner but the he stopped us at the doorsteps to say "you have not paid the bill" which was true as we had totally forgotten that.. I apologised probably 10 times from him and we returned back to lobby to pay the bill but he was talking like "You are an adult and you should learn not to leave without paying" and I thought he was joking so I didn't say anything but he was still talking in German and I didn't understand anyword.. I didn't care and ignored his rudeness, paid 11 eur bill and left the hotel for the dinner.. we returned back to the hotel after 2 hours and wanted have some more drinks with my clients so sat in the lobby ordered our drinks and same waiter, Aidin served our drinks with the bill in the hand and I said "Can you please add it to the bill because we will sit longer and we will have more drinks, not only one. so I can make one payment instead". He rejected it and said "you have to pay now because you should learn not to leave your table without paying it so you are paying now, not later". he clearly told these in front of my clients and everyone else in the bar and he was clearly getting more rude as we talk. Everytime we ordered drinks he told me to pay it immediately unlike all of the other guests in the bar and even worse was we had to call him a couple of times to order as he was deliberately ignoring our table.

We found this hotel a bit dissapointing for a Mercure hotel. The location is not great, although walking distance to some local shops and restaurants. The room was a bit dated, the bed and mattress has seen better days and having to take a shower standing in a bathtub is never ideal. On a positive note, the windows do open and because of our gold membership there was a free mini bar. We stayed 3 nights, from which the hotel restaurant was only open 1 night, but no a la carte, just a mediocre buffet. The staff was mostly indifferent, except for Kay (restaurant/bar) who was very friendly and helpful. I can't see any reason to return.

I'm an accord member, The hotel oom are fine, I did not expect the non working service: Out of order elevator, restaurant closed even if on the website is written open every day , last but not least heating system broken in the rooms... .......