OZO George Town Penang

Looking at the review of hotels in Malaysia, there seem to be tons of people giving negative reviews for almost every hotel so was pretty wary of booking this hotel and all the other ones I stayed at! However, I found that this was a decent hotel albeit with some minor problems. To start with the good. The hotel is well constructed, by that I mean the rooms and walls are made of good material so that generally sound from other rooms or outside is not an issue. This is my main concern, because you must be able to sleep peacefully or live in your room without being disturbed by neighbours or the outside, that should be the primary goal of any hotel. The room size is also very large, although I found small things like the funny diagonal shaped desk not to be practical because it was too small to use comfortably. Also, you cannot connect your laptop to the TV with and HDMI because the TV is fixed to the wall. I had some small issues with a blocked basin and the shower hose was broken, but these were resolved after a couple of visits. I needed to persuade maintenance man to change the hose, which I thought was strange as it was obviously broken. He called in housekeeping afterwards to clean up some of the water on the floor that came from the work. The cleaner used one of the body towels to wipe up the water. I said that he should at least use the floor towel and not the ones for the body. He said it was "Just water". As someone who is prone to eczema, I have to be careful about detergents and what I put on my skin. If this is something that house cleaning do regularly, this would be a problem for me. (I did start getting some skin issues here, but cannot say for certain it was due to the hotel). There was also some old stains on the bed sheets that I had to ask to be changed. Bed sheets like that need to be either bleached or thrown away. They may not pose any health risks but no one wants to sleep on visibly stained sheets. Also, the small sofa bench on at the foot of the bed was heavily stained and really needs to be re-furbished. The breakfast was okay. I remember the dining area which is nice, but not much of the actual food. I just like eggs, toast, fruit and coffee. The check-in is on the 20th floor, so you will probably only see the managers when you check-in and when you check-out. I had a nice Indian lady check me in. I saw one other man manager, portly Indian man, there when I tried to extend by one night, who I found to be less friendly. I would stay here again, as the problems were minor. (I also stayed at the Citadines, which I absolutely do not recommend).

Nice hardware and service👍🏻 Good view if staying at upper level just found hair under pillow when checked out The water quality of swimming pool should be improved

Located in strategic location. Hotel lobby has access to great view towards the Georgetown area, and come with automated carpark (FOC for hotel guests). Room is very clean and well maintained. Overall, worth every penny in this price range.

Good view, good location, many restaurant nearby hotel, swimming pool is nice

decent sized room with gorgeous view, can see the mountain as well as the sea. Buildings nearby are very low, so you can see miles away. Professional staff especially at reception. They are carrying genuine smile and ready to assist. I would say they are more proactive than those five~star hotels i stayed in Penang and Langkwawi during this trip. However i really wish staff at concierge (night shift) can be more cautious and careful when handling shipment including parcels delivered to the hotel. They could have checked the identity of the one who pick up the parcel instead of not validating and allow anyone to go over to the counter to pick up by themselves. in the end who will bear the responsibility if the parcel was lost?

Absolutely love this hotel. Really value for money. Great location as it is near many eateries and cafes. Walkable to many places including Penang Street Art, Clan Jetties (20mins), Hin weekend market, TOP (15mins). Hotel itself is pretty new and spacious with a nice view of Georgetown and the sea (I was on 9th floor). Friendly staff and there is always someone manning the counter at Level 1. Takes 30mins to reach Penang Airport. Will stay here again next time I'm in Penang👍