This hotel is a joke. We booked 3 rooms for a family wedding , and one of the room was supposed to be for 3 nights and the other 2 were for 2 nights. On the 3rd day, we received a call asking us why our luggage were still in the room that we booked the additional night for. We rush back and spent more than hour explaining the situation. We even showed them our room reservation. They told us we checked out of all our rooms and we need to pay about $60 more of our initial rates if we want to stay ab additional night. We asked about not wanting the room and check out since at this point I was too pissed off to even want to stay there but they said since we have our luggage in our room , we need to pay $60 to recover the luggage. We explained to them that we never checked out of the room , and we were at lunch so we couldn't have check out of the room. After careful looking at the hotel bill, I noticed one of the room number was incorrect. So what happened was when we check in, one of the room wasn't ready, so when we came back to pick up the 3rd room, they give us someone else room and they give our room to someone else. The person have a name similar to me, so they didn't check ID and gave our room which was for 3 nights to them and when we came to get our 3rd room we gotten his room which was paid from 2 nights. This is also a security issue, anyone could easily gotten access to our room since they don't thoroughly check id. Even after they realized this, they wanted us to pay $30 more even though it was their mistake. The Manager Ali? told us it's only $30, what does $30 mean to you?? They messed up and still want us to pay additional for their mistakes. I guess he eventually he gave in and give us our room at our rate. This ruin our whole day in Toronto.
Very Good
100 Reviews