Sonesta Select Bettendorf

Easy check in wit professional staff, the room could of been a bit cleaner. Overal a 3 out of 5. Id stsy again as this is only 1 og ny many other times staying with them.

First room I was sent to hadn’t been cleaned. They didn’t have another double queen so my kids and I had to stay in two separate rooms. The second room they sent us to had a broken heater and air conditioner. Was freezing in the room. After showering, I realized there was not one towel in the room, not even a hand towel. No one answers phone at front desk. Pool, hot tub, ice machines, all broken. No breakfast due to broken oven. Parking lot hadn’t been plowed from a storm over a week ago. Complete disaster.

The check-in staff was exceptional, however, the facility is extremely dirty, and the parking lot was unsafe as it was not cleared away of any snow, or ice that had become accumulated at the entries to the hotel. When I went to check out this morning, there was no staff and the number that was left to inquire of any issues was not answered. And the door was left unlocked and open with no one to staff the front. That is completely unsafe situation. It was such an unsatisfactory stay that I would like to seek my money back.

My stay started badly and became horrible. There was no attendant when I arrived to check in and I waited in the lobby for 10 minutes until a staff member was dropped off at the front drive and returned to their post. The room was not well cleaned and not stocked completely. The following morning when I prepared to load my car, there was glare ice which had not been addressed even with salt or de-icer, and I fell, smashing my arm against the driveway. When I reentered the lobby to have my injury addressed, the staff response was that they were new and didn't know what to do. An additional response was that the front drive wasn't made safe because (something or someone) had not been paid. Ultimately the front desk called paramedics to check me out. My arm was already very swollen and had been impacted all the way from the base of my fingers to my elbow. Some time later salt was applied to a portion of the walkway but was thin on one side. When I pointed this out, the staff mentioned that they had depleted the salt and maintenance had gone to purchase more. This was on an occasion when an ice storm had been expected and preparations for sufficient materials or staff could easily have been planned. At no point during this sequence or since did the staff express concern over my wellbeing, regret over the incident, or any other consideration of me as a customer subject to the unsatisfactory safety and response of the staff. Absolutely recommend this location be avoided.

The staff was very pleasant and accommodating, however the large amounts of snow from a storm several days prior, made parking very limited and difficult.

The staff was friendly, but seemed to be severely understaffed and didn’t have a lot of resources available to them to help make their guests stay a good one. Nothing seemed to work either. The pool was closed, the ice machine didn’t work, the orange juice at “breakfast” was room temperature, and I attempted to check out at the desk 4 different times and nobody was ever there. The exhaust fan in the bathroom didn’t work, and since they put us up in a handicap room with with a roll-in shower basically every surface of the bathroom had moisture on it after a quick 5 minute shower. One of our bath towels also had some blood on it, that wasn’t discovered until we were ready to use it. Overall it’s not a great place to stay, but I wouldn’t pin it on the day to day staff. It looks like an ownership issue, and it needs to be taken care of.

We arrived after dark and could not find the building because the building sign was not lit up and there were no lights in the parking lot. Our visit was for 2 nights and the sidewalks were never cleared of snow. There was also a downed tree that I believe belonged to the adjoining property but partially blocked the Sonesta driveway.

I stayed last year everything went good so i booked again this year mind u i called and checked on everything first so we get to hotel first room no heat,promise of breakfast we got it first day they tell us no food truck so we are out on food,then jacuzzi dont work heated pool dont work we asked for our money back wont stay here ever again n whenbwe first walked in cols are there for an employes family member with warrants thatvwas staying there

Reserved a room with a king bed and couch bed, received only king bed. Several towels and part of the sheets were stained. This hotel is next to 20 other large hotels and I only booked it because it promised a free full breakfast; there was not a full breakfast two of the days we were there, and the two days that were supposed to have full breakfast were very scanty for choices. Front desk staff was overworked and there was nobody there to check me out, so I had to check out by leaving a note and my keys. Hope it was done. Very friendly staff.