Hot spring Hotels in Berne

Nice Looking Hotel, Lacking Service I had high expectations for this hotel because of the name and the price and felt it didn't live up to either. The room was small but very nice room features and esthetics were great. The view was awesome, the bed was comfy and I loved the pillow menu. The room service was also really great. Good food, amount of time for delivery was great as well. The not-so-good: Our ”air system” in the room was not working the entire time and it was a constant fight with the hotel staff for them to even look at it. It was never addressed during our stay at all. When we brought it up to the lady at the front desk she told us we should open a window. I didn't pay $350 a night to be told to ”open a window” and I'm not a fan of sleeping with bugs that fly into the room. We did manage to get a fan for the room and that did help a little but the attitude was not appreciated. Also, we had a problem with housekeeping unplugging anything and EVERYTHING left to charge in our room while we were not there. One item was my electric toothbrush which was dead. They even when as far as removing our room key entirely from the wall. I found this very unacceptable. We are energy conscious but if I leave something to charge it's for a reason. Also on our checkout day housekeeping walked into our room at 8 am and saw my husband naked getting out of the shower. The location is okay, not super convenient, overall beautiful hotel but staff need some major training in how to service and communicate with guests.

Room is spacious and we were given a room in another building with a private balcony. Even though there is nothing to view from there facing building inside, the cushions and a table arranged there are good for a short stay with a cup of tea/coffee. Location is good. A bit far away from train station by walking, but still manageable. Walking distance to the old town area though. There was also an incident that the front desk was helpful. After checked out and left the hotel, we found we left a camera somewhere in the room. We went back to hotel and we were offered help immediately. If I will stay in this town again, will likely choose this one as first option.

The hotel staff is very friendly and happy to answer my questions. They respect the guests very much. The hotel environment is very good, comfortable and clean. Only 5 minutes away from the train station, very convenient There are not too many breakfast choices, but they are all acceptable and taste good

The staff is very friendly and helpful. Coffee and tea is provided free to hotel guest all day which is a plus point to consider especially during the winter time.

We were booked here by a travel agent and didn't really care for the hotel. The rooms were small, and the goofy decor along with the light system didn't really add to the experience. It was loud outside at times, which forced us to close the small windows. We were there during a recent heat wave in June, and the a/c never worked correctly. We filed a complaint the first of three days, but it was never fixed properly. We had to sleep by fans they supplied, but it was still uncomfortable, The two stars I gave were mainly for the one desk person, who tried to help the most.

Service: The front desk service attitude is very good, but the English is not very standard. When checking in, they overcharged the parking fee (we didn't actually drive), and later the overcharged fee was refunded to the card. Overall good. Facilities: The room is large and comfortable. When I first checked in, I found that the TV had no power and the hair dryer was broken, but after contacting the front desk, the maintenance master quickly solved it and it had no impact. Food: I think Switzerland is expensive, so I didn't order food at the hotel. Overall: The hotel is in a good location, with convenient transportation and close to the rose garden. After dinner, the family slowly walked over and it was very comfortable. If you bring children, it is worth considering.

First the good things. It is across the street, in front of the train station at Bern. It was perfect for us as we were planning to (and did) go to a different city every day. They also gave us a voucher so we could use all Bern public transportation during our stay. I dont know if it is a standard in Bern, but it was welcomed. On the other hand, dont expect the hotel to be a luxury or modern one. The hotel is simple, to put it nicely. At some hours, during the day, the entrance had a bad smell. We did not book the breakfast, but, when we checked it, it turned out to be a wise decision. Room heating can only be controlled by opening windows. Pluggin laptops, phones and other things that needed charging was an exercise in logistics. The people at the front desk were all over the spectrum. The lady who received us was incredibly nice. That was it. Everybody else at the desk seemed to dislike their job and were more than willing to let you feel it.

It's was a wonderful trip to Bern and also Moxy Hotel. This is my first time in Moxy and my expectation was that it will be amazing friendly hotel and it was more then amazing. I really enjoyed the atmosphere of this hotel. When we went to check in, we got a WARM welcome from reception staff member. They explained about hotel, Bern ticket and the old town. The man at the reception gave us a voucher for a welcome drink which was very nice. Room was super cute but we did not found a laundry, but there was an ironing room. The thing which I loved the most in a room was a welcome message on a TV!! Overall, I recommend this hotel for everyone!!!

Spacious and luxurious room with huge bathroom. Conveniently located next to public transportation, attractions and shopping. Restaurant at Sky Terrace was overpriced and didn’t taste nice. Restaurant Jack’s at ground floor has nice ambience and serves nice steaks.