Hotel Castell

On the second day there were any towels, I went to ask and they forgot to bring them, so I had to go ask again. And the third day the big towel wasn't clean. Also they charge you for not arriving for check in between 8 and 10 hours in the morning, even when the person at the reception is there. Can't understand why is that in a hotel.

No curtain in bedroom window. TV and hairdryer not working. Noise from upstairs apartment bad at night. Felt like a hostel not a hotel. Good location though.

Friendly staff. Very clean room. Ten minute walk from the old west Berlin centre. Mattress was hard, I found it uncomfortable & difficult to sleep

this is not a 'hotel' but a 'pension' - occupying a couple of floors in an old (veryold) apartment building. The reception is located on the 2nd floor - accessible by a lift. The condition of the accommodation is disappointing, as can be expected by a conversion of an old building. But I chose the hotel for its location - needing to be in this part of town. On our second evening in this accommodation the lift stopped between the 1st and 2nd floors. We rang the emergency button and were put through to a person speaking German who asked us to wait (we couldn't go anywhere!) I rang the reception of the accommodation and a lady came down to speak to us through the closed doors - she spoke no English, only German. Asking us to press various buttons. which had no effect. We hoped that she was calling some one who could assist us in this predicament. After some 30 minutes same persons came and got the lift working again. We went to reception but got no apology - on the contrary the lady explained (in German) that they were not responsible for the efficiency of the lift - they only rented the floors comprising the accommodation, but the owner of the building was responsible for the lift. If we had a complaint we had to make it to the landlord! I pointed out that the 'hotel' in its list of facilities, claims to have a lift. We asked to speak to the manager and the lady put us through to her daughter who claimed to be the manager. The daughter repeated the statement - we are not responsible for the lift, it belongs to the landlord. Anyway, she said, it's working now. No apology, no enquiry into our state (we are both in our 70s) whether we were OK. No concern for their customers whatsoever. My advice - steer clear of this facility.