TownePlace Suites New Orleans Harvey/West Bank

I've been having bad experiences with Hotels the past year, but this one was nice. I was satisfied with my stay and i would definitely stay there again.

Convenient location. Clean rooms. Friendly staff. No overhead canopy so unloading in rainy weather is a bit of a challenge.

Would never come back. lady behind front desk for check in . Charged my card for 160$ incidental fees and didn’t tell me the price at all. And also she was Pick in choosing who she was gone chargefor incidental fees.

The initial manager, a young black man, I can't remember his name, was great. Other than that, the stay wasn't. As soon as we reached the room, my children and I's allergies immediately started. I wasn't going to complain about it, as we had already had our luggage lost at the airport. It wasn't until we discovered that our firestick was stolen that I decided to make a complaint. It was recovered in the maintenance office and is currently being shipped to me, but why was it removed from the room? I have questions. Take your personal items with you and bring your allergy medicine if you stay here.

The room was very dusty, and there is a general odor in the hotel. The mattresses need to be changed, the bathroom door didn't close, the pool wasn't heated, but more importantly, an item was stolen out of my room and later recovered in the maintenance office.

While this hotel is nowhere near NOLA and shouldnt even have NOLA in its name, it was still a nice place to stay. Tucked away at the end of street, it may be difficult to get in or out at rush hour times. The room was magnificently cold (63 degreees!) after stepping out to humid 100+ degree Louisiana. Unfortunately, the airvents are blowing directly on to the bed, so I had to turn AC off for the night. Breakfast was dissapointing, but thats to be expected at most midrange Marriott hotels. Starbucks wasnt far away. The room and some furniture looked rather dated, but its still doable to stay at this hotel.

I used the hotels. Com app to book the room. The process was smooth and the staff was very informative and friendly. The hotel was clean and the facilities were clean. The property was small but very accessible to all people including people with disabilities. It was a good value for the cost.

Overall property was in good shape. Enjoyed having kitchenette as I was staying for five nights. The loveseat in the living room area was super uncomfortable to even sit on.

Worse customer service ever! This hotel over sold their rooms... I booked a handicap accessible room for my 70+ year old mother who is in a wheelchair. Get to the hotel these people have sold the room and are trying to give her a regular room. Obviously, if she could bathe in a regular room that's what we would've booked! This hotel was not accommodating at all and had no sympathy or remorse for being money hungry! My elderly parents ended up having to drive back home 3 hours due to the hotel did not have the proper handicap access needed in order to stay. ACUTALLY THE HOTEL RESOLD THE HANDICAP ROOM EVEN THOUGH A CARD WAS ON FILE! I mean who is going to book a HANDICAP ROOM AND NOT REALLY NEED IT! Also, my cousin's hotel room was sold as well, they drove all the way to Gretna get to the hotel to find out they didn't have a room either. THIS HOTEL IS PURE GARBAGE AND DOES NOT DESERVE A DIME OF ANYONES HARD EARN MONEY! I will be calling corporate.