Summer House

Amazing service , very warm place , and also very close to Universal Beijing resort

Host is friendly and helpful. Booked a family room as we have 6pax. But the family was small for us and host offered another room at cheaper price. There's a weird sewage like smell in the family room. Only rain shower and no handle shower, the water out is not strong. Overall good 2 nights stay. Near USS, there's shuttle bus. We took e shuttle bus to USS but Didi back hotel coz the time to go back from USS have only 1 timing.

It can be quite difficult to find a place which can accommodate a family of 5 all at once so we were very happy to see 3 double beds in the family room. The room is bright and clean, the hotel location is very good. Around 10min away from Universal park; there are 2 free shuttle buses in the morning (7.20 am and 8.20 am) but you can also easily get a taxi/ Didi to there. There are several chinese restaurants right in front of the hotel. The person who welcomed us was very nice and helpful. I saw some comments saying toiletries would not be renewed from one day to another. You actually have to scan the Wechat QR code located next to the hotel door (street side) and the hotel staff will then help you to book the shuttle bus to the park or renew the toiletries the next day. The bed will not be redone though, that would be some possible improvement. Besides this, we will totally come back to this place.

This is the first time staying at this hotel. It is about 10 mins from Universal Studio and they have a free shuttle to take you there (7am and 8am) and one free shuttle back at night about 9:30pm. I do not speak Mandarin and paying with my WeChat and Alipay without a China phone number was not working for me so calling taxi and ordering food was difficult. Thanks to the hostess (园儿姐) things went smoothly. She sent her contact, shuttle bus info and the hotel passcode via WeChat. When I need to order food, she allow us to order food via her phone as she waited patiently for us. When we reimburse her for the food, we gave her a bit more money because she waited for over half an hour for us to order but she insist not a penny more. On our last day out, we left the hotel very early in the morning as we tried to get a taxi ourselves since the hostess was not in yet but we ended up having to WeChat her for help. The hostess told us not to worry because she can order a taxi for us. We told her we were waiting at the same spot where the shuttle bus to Universal Studio picked us. She actually ran all the way from her home ( she lived approx. half an hour away) to where we were and waited with us until we got on to the taxi and she spoke to the taxi driver in Mandarin so he knows which airport to take us to.Honestly, where do you get this kind of service? The hostess speaks a bit of English ( she is taking courses to improve her English) but if we don’t understand each other, we use Alipay translated or the translation app on her phone. I definitely will come back again. Oh, FYI, the hostess do not enter your room to clean unless she have your permission which is great because I do not need cleaning everyday. They also provide disposable face and bath towel which I don’t mind because you know it is sanitary. She also greet you with a nice big plate of watermelon even when our plane was delayed by 4 hours and we did not arrive till approximately 11pm (she waited for us). I think if we would have set up our WeChat with a Chinese SIM card life would have been easier. We only got a Chinese SIM card after we left Summer House. After that, ordering food, calling taxi and making mobile payment was possible. I am grateful that the hostess went out of her way for us else we would have no idea how to order food. Hope this info help.