Quality Inn & Suites Ashland Near Kings Dominion

I had to pay for this room again, myself. The hotel cancelled the reservation because your company never paid them. I was charged twice for the same room! That’s a rip off! You owe me my money back since you never paid the hotel and I had to pay them AGAIN! This is the 2nd time I had issues with your company. I will be reporting you for fraudulent activities.

The entrance door was completely broken it was a sliding door so you had to physically pry it open with your finger tips to even get inside , while inside the front desk personal were non existent I had to call the hotel to even get someone to come check me in. The elevator smelled so bad like sewage i took the stairs the entire time which i cant say the same for my father inlaw hes in a wheel chair so he had no choice but to suffer out the smell. The reason why we book Choice Hotels is because of the amenities of the free breakfast in the morning and it was suppose to start at 630am and at 7am there was still no hotel staff so we just had to pry our finger tips into thw sliding door to get out and leave as we had a long drive. I couldnt even check out properly because once again there was no one at the front desk. Very very disappointing

Initial general impression was it *was* a nicely renovated property maybe 10 years ago: things look relatively recent, but not well maintained. Elevator REEKED of machine oil (??). I went into my room and found the bathroom floor looked dirty (despite tile that camouflages dirt, I could still see it was dirty). So I dampened a little toilet paper and wiped it up…it appeared to be dried period blood. If THAT didn’t get cleaned between guests, what ELSE didn’t? I was exhausted, so I dragged all my stuff back downstairs and asked for a clean room. I was placed in another room that appeared less frequently used. Sheets and towels seem crisp and clean. Carpet has a gross looking stain, but I tossed a towel over it. The rest was good enough to sleep in for the night. I stayed 3 nights (out busy all day long, too tired to deal with moving to a new hotel). Breakfast was…meh. Most packaged foods (yogurt, bagel & cream cheese, cereal) seemed fine (the packaged danish was hard and stale). They serve sausage and scrambled eggs each morning. I took a bite of a sausage link and boy did I regret it. I think the sausages are the same ones they put out the day before, or they are overheating them, or something; it was…too hard. And dry. The eggs would be hard to recycle day after day, so they seemed safe, although those eggs were clearly not fresh from a shell, but safe and edible. I was going to try a waffle but there was a small roach scampering around under the iron. Won’t stay again.

Very comfortable and clean place to stay. Room was very nice and smelled fresh. Will definitely stay here again soon. Good price.

The front desk clerk acted like he was angry for javing to wake up to check me in ,it was only 11 30 .. I called from parking lot to ask about rv & truck parking that was listed in details & he basically mumbled something & was zero help ! 5 min later i check in & he had went back to sleep ...not a good look at all .

Check-in was ok a bit lazy. Walls are paper thin and ask for a room that is not connected to another. You hear everything. Other than that it was clean and comfortable. Beds very comfortable.

What we liked: convenience, loved the fridge with the top freezer, quiet room, decent breakfast. What we didn't like: layers of dust on the top of the TV, pictures and head boards. So easy to wipe down in 5 min twice a month and help persons with allergies. The microwave was gross inside and out. A little extra house keeping out weighs the convience and breakfast for us. Will stay elsewhere next time.

Our room was cool at first, but then we stumbled upon a massive surprise in the bathroom – a giant turd. We let the front desk know, and they didn’t seem shocked, but switched us to another room that happened to be a handicap one. The new room reeked of mildew, had scuffed-up walls, peeling ceiling patches, and the shower felt more like a weak water fountain. Honestly, I would've just dealt with the turd situation in the first room if I knew the next one would be this bad.

Close to I-95, easy to get to. The bed was very comfortable, especially the pillows. In fact I found out the brand and ordered some from Amazon, lol!! Very quiet. The only complaint I have is that the shower was either too hot or too cold. I could not get any warm water, so I smipped the shower.