Grand Hotel Slavia

Arrived on 24th. We had booked via a third party. So not accepting a great room, Standard double This was my 60th birthday treat. Few weeks later , GHS you can check my details . I could have cried when I saw the shoe box we had been given I didn’t want to upset my husband so didn’t make a fuss. I noticed as were unpacking an unpleasant smell in the room . It’s then I saw all the stains, of various colours on the carpet. All over the room . I went to reception and ask for the carpets to be cleaned. I showed the photos of the carpets and was assured it would be done . Returning later that evening, the room had not been cleaned so we had to sleep with the smell . Next day I asked would it be sorted that morning. We were told we would be moved. Returning lunch time , we had informed the hotel prior to booking because of a medical condition I have I need to sleep several times during the day . We were told it would be arranged by the afternoon shift. So again I had to sleep in the smelly room . We were moved later when we returned to sleep again but it was pointed out to us we had booked a small, sorry standard room and could not except a bigger room . I accept this but I expected the room to be clean …. We were given a larger room at the side of the hotel. The room service is poor, slap dash at best. The TV remote has years of grime on it and we were bitten constantly The coffee pods are free for one day only. Then cost. 1.50€ each. buy your own at Tommys A completely unforgettable trip

The hotel is fabulous, love the decoration of rooms and general areas.the staff from reception ,bar ,waitress,cooks and house keeping are really friendly,they are all very welcoming.The breakfast is superb and evening dinner is first class .we were on bed and breakfast but eaten in hotel restaurants on a few nights which was really good. The spa area is good but has a few issues which I am not pleased about which needs addressing,why being here they had 30% off spa but was not advertised,we only found out when we went to pay for a massage,when my wife paid for her predicure she was charged full price ,I complain about this to spa staff but it only apply to massages not anything else but I was told by one spa lady it was for everything then another it’s only on a Monday. So be careful the 30% is only massages but then I got court out ,I had a massage for one hour the they charge me the half hour rate twice €40 x 2 =€80 but other massages were €70 for an hour but were similar in treatments so if you are booking one hour go for €70 treatments ,so they made an extra €10 .oh yes you don’t get receipt for cash , but credit card you do.it looks like it’s going elsewhere. Now my other issue is Jacuzzi ,indoor pool area ,all the tiles are coming off in bottom and making the bottom sharp ,this is dangerous and should be closed someone is going to have a accident so be aware. The resort area is wonderful,the walks around bay and all restaurants. You must so the Waterfall trip ,it’s fabulous, book with hotel not Tui,it’s cheaper. Just one other thing that could be improved, a welcome drink would be nice on arrival after a long travel to get here but nothing .this is the first place in all my travels this has happened ,I was in Croatia last year and 5 years ago and we got drinks in both hotels but not here ,it just would be nice as a welcome to our hotel .very poor otherwise hotel first class.