I regret to inform that my recent stay at The Key Premium Hotel in Bangkok fell short of expectations for a reputed establishment, despite its commendable location. While the cleanliness of the bed and bathroom was commendably maintained, other significant aspects detracted from the overall experience.
The twin beds provided were notably narrow, each measuring a mere 90 cm, which significantly compromised comfort. Despite addressing this issue with the front desk, the response was distinctly unhelpful and discourteous. The staff exhibited a lack of concern for guest satisfaction, which was initially evident from their unwelcoming demeanor upon my arrival, as I was scrutinized excessively.
Furthermore, the cleanliness of other amenities was below acceptable standards, highlighted by the unpleasant odor reminiscent of cockroaches emanating from the cups in the room. Such a level of cleanliness raises serious concerns about the overall management of the facility.