Hard Rock Hotel Desaru Coast

Enjoyed the trip alot. Arrived at hardrock hotel with a puncture tyre. Staff manager helped to contact tyre repair man and they arrived within 30min to repair the tyre for RM60. My kids and I enjoyed the stay. Waterpark is good but the highlight will be the beach which is abt 400m. Beach is clean n sea is clear. Kids enjoyed being in seawater and catching hermit crabs. Carpark process is fast and easy to use.

I would say this is a very very inaccessible location hotel. In the middle of nowhere especially if you need food. The hotel food is terrible, we order room service it took 45 min even we are the only order. The food came and it tastes like a paper, a bit overcooked. The check in was abit slow, we queued 45min as there were 2 counters open for check in. And don't waste your time on the live band, the main single just mumble all the way. This will be my first and last time for hard rock hotel

A great place for a family vacation. My daughter is 3 years old and yet there is options for her to enjoy. Rooms are well air conditioned and staff are really accommodating. Bell boys and counter staff arrange the transportation were outstanding and helpful.  Buffet breakfast can be better in terms of variety. Menu change daily or alternate days would be ideal.  Overall a good experience will definitely revisit in the near future. The king size bed seems a little smaller then expected so please consider that before booking a king size bed.

Direct access to Adventure Waterpark at level 1. All their staff are friendly. Rooms are clean and tidy. There are many rooms so it is quite abit of walk. (but during holiday, it is very occupied so they did their best to allocate you the best room they have.) Carpark is open-area so only reaching your car is alittle hassle if is raining. The guards are really hardworking, as i did go to my car at 10pm, and the guard did stand around me to observe. (this is very good that they are alert). Royalty Lounge service is great especially when there is Imbitaas (may spell wrongly) and Bella. He is very knowledgeable and great hospitality service. As it was our first time to Desaru, he answered several of our questions with patience (including the hotel facilities etc). Check-in and out can be done at the lounge if you book the royalty suite. (its pricey thou). Food wise - can be improved. (however taste is subjective). There is always nearby eating place. Do consider to bring Hard Rock Cafe (Hong Kong, Singapore) food menu to Desaru. (not sure if they are linked corporation). Not necessary to book in Trip. can book direct too as we missed out certain package. will definitely come back again.

Nice room and wonderful effort and thoughtful arrangements made to facilitate my son’s birthday celebration at the hotel. We truly appreciate the personalised chalk mirror birthday message and the lovely treats prepared for the occasion. The warm hospitality and exceptional service we received (from Hardrock shop/ waterpark staffs/ restaurants staff/ rock loyalty staff) made our sta even more memorable. Experiences like these have undoubtedly positioned Hard Rock Hotel Desaru Coast as one of the best hotels we have had the pleasure of visiting. We look forward to returning and creating many more wonderful memories with our family. Thanks.

I recently stayed at this hotel and had a pleasant experience overall. The facilities were quite good and well-maintained. The room was comfortable, although it looked a bit old and could benefit from some renovation. One of the highlights was the complimentary movie service available in the room. The sound system was excellent, making it enjoyable to watch movies and relax after a long day. The food quality was decent, but the variety of choices at breakfast and other meals was quite limited. It would be great to see more options offered in the future. Overall, it was a comfortable stay with good facilities and entertainment, and I would consider staying here again.

Customer service is very efficient and prompt. Easier communication via whatsapp. Check in also very swift. Got a room with a nice view. Able to wake up in the morning watching the sun rise.

The best I love was the water filter in the room ! ❤️ Also the clear kid movie available in the room ! ❤️ Kid love the buggy ride to seaside ❤️ The breakfast is abit nah to us 😬🫣