Novotel Balikpapan Reviews
Novotel Balikpapan
Jl. Brigjen Ery Suparjan No.2, Klandasan, Balikpapan, IndonesiaView Hotel Details
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1 night
Novotel Balikpapan Guest Reviews
4.2/5
Very Good
58 review
Verified reviewsLocation4.2
Amenities4.1
Service4.3
Cleanliness4.1
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All Reviews(58)
Positive reviews(50)
Reviews with photos/video(4)
Awesome stay(10)
Great service(6)
Negative reviews(8)
Guest User
Deluxe Suite Non smoking
Stayed in Jan 2024
Business travellers
9 review
Very Good
Posted on Mar 21, 2024
Good location and good service with facilities of room is comfortable
Response from Property: We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sigit BudiarsoGeneral Manager
Anonymous User
Deluxe Suite Non smoking
Stayed in Jun 2023
Friends
83 review
Very Good
Posted on Jun 23, 2023
It was great experience and the facilities are very nice. Thanks
Response from Property: We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are glad overall you found our hotel a good place to stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso General Manager.
왕교환
Superior King Room
Stayed in Feb 2023
Solo travellers
40 review
Outstanding
Posted on Apr 15, 2023
goood for rest with amazing location.
sometimes, the hotel loom is stinky but its ok
bspl
Superior King Room
Stayed in Sep 2022
Business travellers
35 review
Posted on Sep 27, 2022
its quite an old hotel which i stayed more than 20yrs ago. Furniture looks jaded but overall room and hotel are clean. Bedsheets and bathroom are clean which is very important.
abid
Superior King Room
Stayed in May 2023
Solo travellers
15 review
Outstanding
Posted on May 5, 2023
Everything perfect, near to sea
Response from Property: Thank you for your good rating for us! Our strategic location and nice sea view were successfully create a memorable experience for you. We wish to have you again in next visit in Balikpapan. Once again, thank you very much. Sincerely, Sigit Budiarso General Manager.
Yulia Arfini
Superior Twin Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on May 9, 2024
We like it because the swimming pool is big and the breakfast is delicious, plus the position in the middle of the city is close to everywhere we go
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Guest User
Superior King Room
Stayed in May 2024
Business travellers
2 review
Outstanding
Posted on Jun 1, 2024
The room is clean, the service attitude is good, and the environment is nice.
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Jingshi
Superior Twin Room
Stayed in Apr 2024
Business travellers
4 review
Posted on Apr 29, 2024
Hotel network is very poor
Original TextTranslated by Google
Response from Property: Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we'll share this feedback to our team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso, General Manager.
Guest User
Deluxe King Room
Stayed in May 2023
Friends
1 review
Posted on May 4, 2023
Sanitation is very bad
The air conditioner is broken, it's over 27 degrees, and the windows can't be opened
The shower does not work
swimming pool water green
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DWI
Superior King Room
Stayed in Oct 2023
Family
1 review
Great
Posted on Oct 22, 2023
Good place, comfortable and friendly for children
Original TextTranslated by Google
Response from Property: Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.
Warm regards,
Sigit Budiarso General Manager
Zhen baicheng
Superior Twin Room
Stayed in Nov 2022
Business travellers
53 review
Posted on Dec 1, 2022
The hotel is too old, the room is big enough, and the bathroom shower needs to be held, which is really ridiculous. The lobby is grand enough, but the hotel's sound insulation is poor, and it is still singing in the middle of the night. directly affect sleep
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Guest User
Superior King Room
Stayed in Apr 2024
Business travellers
5 review
Outstanding
Posted on Apr 18, 2024
Very nice hotel
Original TextTranslated by Google
Response from Property: We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso General Manager
AERO BORNEO
Deluxe King Room
Stayed in Feb 2023
Business travellers
566 review
Outstanding
Posted on Feb 9, 2023
City center near the mall near the government center Great 👍👍👍🤭🤭🤭👍👍
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Anggi Patricia
Superior King Room
Stayed in Jun 2022
Family
1 review
Great
Posted on Jun 6, 2022
if you can, pay more attention to the cleanliness of the bathroom, especially the bathroom floor and toilet 🙏🏻, other than that everything is very good 👍
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Noor
Superior King Room
Stayed in Jun 2022
Family
373 review
Outstanding
Posted on Jun 3, 2022
The rooms are nice, the pool is also really good.. strategic location
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