Anonymous User
September 5, 2023
The room smelled of cigarette smoke, it was the county guest house, and there were car repair shops and the like downstairs. Ctrip charged a deposit of 200 yuan for the reservation, and some cheap drinks were placed in the room. After leaving, the deposit was returned less than 10 yuan. I called and asked, saying that we had consumed health care products. Will you take health supplements casually? Dare you eat something as cheap as 10 yuan?
The lady who answered the phone said to investigate, and then I told Ctrip to follow up and investigate. It’s not a 10 yuan problem, it’s that we don’t know how to consume at all.
Within half an hour, he told us that the cleaner made a mistake and needed to add me on WeChat to get a refund of 10 yuan. What is this operation? Isn’t it possible to cancel the account directly? It makes no sense to say that once you have deducted it, you cannot return it!
(The photo has nothing to do with the hotel)
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