Zane Grey Pueblo Hotel

Very nice and enjoyable trip 🥰😍🥰🤪🤪🥰😍🥰🤪

When we arrived to the hotel, the room was not the one we had reserved. The lady at the front by the name of Sylvia was not very informative. The room we were put in was so small right across from the vending machine room. Also there was an emergency alarm right outside our room going off for 2 hours straight and no one from the office came to check on it. The pool was supposed to be heated and was freezing cold supposed they were waiting for a technician from the main land to come fix it. Our toilet was not working. My husband told the older man working in the lobby at exactly 6 am and supposedly he was going to send someone to fix it. At 10 am I asked another person working there that we were still waiting for someone to fix the toilet and he said no one mentioned anything. The breakfast was standard. The kitchen breakfast lobby was very clean and the staff there were very nice. The transportation drivers were very nice. We will be not be going back to that hotel.

What an absolutely wonderful hotel. The Staff are ALL awesome. Felt like family. Knowledgeable about the area and just all around fantastic. Will DEFINITELY stay again and HIGHLY recommend.

Only the breakfast I love the idea to go to club house next time do I can prepare the breakfast for ourself:) It so beautiful place grazie !

The room was very small, which we knew would be the case because it wasn’t nearly as costly. However, the design wasn’t great. There was no counter to put anything. No shelves in the shower. Zero water pressure. It was just an odd space. Be warned, there are bells that chime ever 15 minutes all day. The staff was just friendly enough. No one went out of there way to be helpful other than the driver and the cook. The breakfast was okay. Not great. The views are nice.

The view from the hotel was stunning. I liked how there was a pool and complimentary transportation. My initial reaction to the room was that it was quiet small but smelled/seemed clean. However, at the end of the night as I was ready to climb into bed. I pulled the bed covers and found several pieces of hair on two different pillows. I also found a small wrapper on the bed sheets. This was quite disappointing considering how much we paid and it was gross finding several hair on the pillows.

Views were nice but property doesn't match with price. We didn't have hot water in our shower and bath tub was also broken. We wanted to call to the front desk to ask about the hot water but no phones in the room.

We stayed in the corner view ocean room in early August. Pros: Check in was easy and receptionist was very kind. The shuttle seem to run very often which is handy. Beds were comfortable. AC worked well and was not too loud. Cons: Overall impression, you don’t get what you pay for at this hotel. It’s a pretty hefty price tag which implies a certain a level of accommodations and service will be provided. A few of the issues: paper thin walls (our neighbors were partiers), broken couch in our room which had a rod popping out of the middle making it very uncomfortable to sit on, not to mention all the stains on the couch (needs a serious cleaning), pool furniture is either broken or terribly uncomfortable, both mornings of our stay the cook did not show up and the “included” breakfast did not happen before we needed to depart. We won’t be staying here again and are going to try another hotel in Avalon next time.