Austin Southpark Hotel

This was probably the worst hotel stay experience of my life as there were cockroaches & and 2 hotel front desk female workers Who were not only rude but arrogant, and seemed mentally unstable. The Jim was always locked, and we had to request it be unlocked repeatedly to utilize the gym. The swimming pool was out of service on multiple occasions. Again the front desk workers were rude, arrogant, and unwilling to make adjustments And return our money upon request of cancellation.

The rooms were very dusty due to construction. The bathrooms were also very dirty and old. No where close to $200 a night. Drilling and hammering started at 7 a.m. and was too loud to sleep. I was travelling with family visiting us from outside the country and everyone was very upset.

Thermostat was broken. After I reported it staff came in quickly to repair it. After replacing a part it worked again. No microwave No usb ports Beautiful corner patio accessible from the room BUT the door wouldn’t close all the way.

Unfortunately we had a poor visit. I had chosen the hotel for the heated pool since it was advertised as heated. Apparently the pool has not been heated for a few years. When we arrived we were told to excuse the noises and mess due to renovations. Which we understood and went about our night. Unfortunately at 8 am in the morning, the drilling and banging began. The noise was horrible and we were no longer able to sleep in. Perhaps if they would not have put us in the 5th floor which was one floor below the construction it would not have been a problem, but I strongly suggest you do not book here while renovations are happening!

Staff was very polite, helpful, and welcoming. Building itself was on the older side but everything was well maintained and clean. I would stay again in the future!

The room was clean, the hotel was very nice and well kept, the only problem we encountered was that from the 5th floor onwards they were doing renovations and at 9 am you could hear hammering, otherwise everything was good... the pool was nice and part of it is indoors, obviously the water is the same as the non-indoor part so it was cold today.

The pool was clean, but so cold. They advertise an indoor pool; however, the indoor area is underconstruction. The water for the indoor and outdoor pools is the same, and it was unbearable to swim in. The coffee area was closed the entire weekend. It was a decent hotel, and the staff was very friendly, but I wouldn't stay here again.