Sheraton Hotels in Astana

The location of the hotel is excellent. And a wonderful breakfast too. This is where the positives of the hotel end. It's amazing that the reception listens to you and does nothing. 1) The room was booked for two, the room has one bathrobe and one slippers. Why? They asked to bring everything for the second person, they never waited. 2) The door to the bathroom did not close in the room, again a call to the reception, they really did it. 3) The room was not cleaned and vacuumed and dusted for a week (photo attached). 4) Bed linen was not changed every day, as it was supposed to be, I specifically asked at the reception, but they were changed only when I urgently asked for it. 5) There were no cosmetic wipes in the room, we asked for 5 of them !!!! days, on the 6th day they brought them to us. 6) The window with a beautiful view of the city is dirty, it should be washed. 7) The bar has a menu with different prices. How is this possible? 8) The water in the jacuzzi is cold. We asked the girl who works there about the reason for the cold water, she said that it was broken. And you can list for a long time. Friends, this is a 5 star hotel and you don't live up to those stars. You need to pay attention to the requests and feedback of your guests.

The first St. Regis hotel in Central Asia. Overall very good! Great room service, the room decoration is very high-end, and all the equipment in the room, such as the electric towel rack, are very convenient. The bed is really comfortable and you can't feel any shaking when you turn around.

I am really impressed with the kindness, hospitality and service from all the staff at this excellent modern hotel - in an excellent location. Flawless stay. Beautiful suite with really nice welcome of Kazakh wine and a souvenir Yurt in my suite. Meticulously clean, comfortable and really good value too. Can't say enough good things about this superb hotel. Hilton driver met me at airport. Really kind warm welcome. Local tourist suggestions given by front desk. Excellent recommendations. One special employee deserves mention as the friendliest and kindest breakfast waiter I have met in years. Deserves ”Employee of the month”. He delivered the most kind, genuine Kazakh hospitality and just made me feel so welcome. I have a photo below but can't remember his name unfortunately. Highest recommendation for this wonderful hotel - a beautiful building made perfect by truly outstanding, committed and very hard working staff. Excellent English spoken by all I met. Well done and genuine thanks for your kindness and hospitality.

The facilities are outdated, the service is average, the room has not been cleaned for two days, and the call has not been urged before the check-out time. It is not the first time. Is it afraid that the customer will not check out? Breakfast also began to fool people, generally, no longer interested.

The hotel experience in Kazakhstan was not good (Hotel Ambassador in Almaty) and nothing predicted that it would be much worse in this 4-star new Kazakh capital. As we arrived in a late flight (21.40) from Almaty, we warned the hotel in writing, accusing us of receipt and informing us (up to 3 times) that ”They were looking forward to our arrival”. When the taxi was (as my GPS) 300 m from the hotel I began to worry: dark streets, without asfalt, full of huge hills and with a look of the most truculent (we chose this hotel for its magnificent comments in TA, photos, a very good price and for being in the ”old city”, because the ”new” is very distracted and uncomfortable: very large streets-autoways, large distances ....). After 11:00, we receive a lady with a limited English who engages in paying you in advance for 3 nights reserved. I explain to you that the usual thing around the world (except the US, of course) is to pay for the check-out and that in any case we want to see the room assigned first. After climbing up a climbed stair (other hotel without lift ...y is a 4 stars ¡¡) opens us the door of a room (in the bottom of a very long mocked corridor) in which it was obvious that it had not been done The girl is sorry and doesn't explain it, because she insists that this room was reserved for us. We only think that ”one” has used it illegally (including shower and bathroom, towels, soaps, minibar ...) so we stay with the same poker face as she (the hotel has no more than 20 rooms, it is difficult to understand that the reception staff ”have passed” this irregularity). I remember that we have booked a ”junior suite” and that this room looks lower. The hotel is very comfortable and comfortable and very comfortable. Our insistance is limited to change towels and replace amenities and !! to pass pieces of toilet paper through the toilet and the washing surfaces ¡¡. We managed to use at least a bayette to clean the middle bathroom in conditions (no aspirator for the dark brown moquette of several centimeters that floods the entire stay). We are not convinced of staying in a room, first, of a lower category than the booked, and second, with such a poor cleaning (we had 3 nights in front). After all, and given my insistence that we should have the reserved ”Junior Suite”, the receptionist, being already midnight, will call the manager, who tells him to pass us to a larger suite.

A truly excellent hotel in all aspects possible! It does not get better than this. Excellence in service, standards, cleanliness, selection, breakfast, room service, attention from staff. Simple a delight to stay here!

We arrived in Astana for 2 days on a trip. We chose a hotel based on location - in the center. And the photos seemed normal. In fact - horror terrible. Worse than the hotel, yes, also with a claim for 4* I have not seen. The rooms are terribly overshadowed, about go away, in the bathroom the plumbing is old, rusty, on the floor on the carpet right in the middle - huge patches, behind the tumb of garbage lies - paper or wrapper, It is funny to God ..... Everywhere on the ceiling on the plaintus - the unarmed eye can be seen sin, tears, dirt that even did not try to hide. The TV didn't work - called the master. The lighter in the bathroom didn't turn on. The water in the bath flows - the pools. I'm silent about breakfast - it's not breakfast - everything is poor - cashes, pancakes, and eggs can still cook. No choice. And again some neglect and insatiable in the general room and on the table. In general, it is evident that the hotel has a weak management and keeps everyone weak and on ”swallow.” Thank God, only 1 night was - no more.

Hotel is good. It could be finished on it. If serious, then comments, largely not. Good rooms, very well-equipped staff, delicious breakfasts. Outside, something inexplicably resembles Turkish hotels, but it is subjective. I recommend.

Excellent hotel! Located not in the center, but everything is convenient and in the pedestrian access, transport interchange is kind of convenient.... Nearby a lot of cafes, shopping complexes, huge market! The only minus if you live long.... The cleaner on all floors alone and physically can't manage to clean on all 10 floors, on 10 rose already at 23:30 brought me only water, but also for this she thanks!!!! Recommended to stay!!!!