Hotel Belles Rives

I thought I booked a nice classy hotel and nevermind paid higher price,at the end it isn't the case. I booked the cottage from the hotel which is opposite of the building, is a two bedrooms plus outside area. First impressions was OK, staffs very polite. After checked in noticed the room is old and two bedrooms is separated by a petition not wall, which can see and hear everything. Outside area is dirty and rundown. Worst to come are the beds, mattresses are extremely uncomfortable so as pillows. After requested extra toppers, but not much difference. Housekeeping is terrible, second days rooms were half made and dirty bowl left outside the garden. What is most unacceptable is, I found out they threw away my husband's blood pressure medication placed on the desk. Complained to the front desk, investigation without any reply. Last evening of stay back to the hotel, room were not made at all. With this experience I can't agree with the stars this hotel is getting. How is a famous hotel with expensive rate with such quality!

We had a lovely stay here and the Michelin restaurant meal was superb as were the views. Swimming was superb and Oliver very friendly and helpful. We had a great lunch at the restaurant Plage with a lovely waitress. Kim was the best waitress by far in the morning offering extra coffee without being asked . Reception staff were helpful and very pleasant and we could not fault them What spoiled it and made it less than 5* were the following: Paying for sun beds plus 20%vat Paying for beach towels at €6 a day Being told our meal in the bar was delayed to over an hour then arrived cool because they were busy!!! The manager did NOT apologise but brought us back our reheated food. Old fashioned hairdryer. Overall we will not return due to the issues over sun deck which was twice overrun with children who were not guests and many of their extended family not using the beds and bringing their own towels. Surely there should be an area exclusively for the guests of the hotel?? This last issue is noted in many reviews but remains unchanged. We will ask SLH of their opinion

Great stay, fantastic welcome as soon as we arrived by car car by Christophe , followed by a tour of the Hotel by the Concierge Luca !!!! We loved this unique atmosphere that you won't find in any other hotel ! The view from our room is amazing and so relaxing ... The breakfast was perfect and the check out ( whith Christophe) was professional and friendly .

An amazing location for lunch overlooking the water. Food was fabulous and a special mention to our server Emily, who looked after us so well throughout. One of our favourite places when we visit Juan les Pins, as it always delivers.

We booked a “superior sea view” room, which turned out to be tiny! The bed was short (even my wife at 5ft 6ins had problems with her feet over the edge) and we had to get them to take out two chairs so we could move around the room. The bathroom was so small that two people could not squeeze past each other and the shower (in the bath) did not stay up and leaked onto the bathroom floor. We spent a day on their “beach” and were charged €6 per beach towel (this was the only hotel on our trip to charge for beach towels) on top of €70 for two beach beds. It is a special hotel but seems to be relying on past reputation to attract guests.

We enjoyed a drink in Bar Fitzgerald and were looked after by a lovely lady. Excellent lunch. Just before 2pm lunch i told reception the ladies toilet (only 1 en service) needed attention. Had fab lunch , then returned to ladies toilet 90 mins later , still no paper. The rudest man i ever encountered in a hotel , L, told me there was no other available toilet.

Terrible service in a beautiful setting. I stayed 3 times at the Four Seasons Cap Ferrat (which is wonderful), but will never ever go again to Belles Rives. I arrived at 16.00 at the hotel and went to the bar to have a snack. I was told they had no snacks because they were having a situation at the kitchen. I was told I could only eat at 19.30, when the restaurant would open. When I arrived to eat at the restaurant at 19.30 it was fully booked. My husband complained that we were supposed to have dinner somewhere in the hotel as we were guests. They saíd that we could have dinner at the bar and we asked to see the menu. The head of the bar said that the menu was is his head an recited it. I could not believe it. He added that we should have seen the hotel chef and how busy she was. Unbelievable service for a 5 star hotel. We ate outside at the bar and it was full of mosquitoes. I never tell my clients what my problems are. I just provide a great service. I paid 900 euros a night to be treated like that. Not again.

During my recent stay at the Hotel Belles Rives in Juan-les-Pins, I encountered a series of disappointments that highlighted the hotel's lack of professionalism and attention to detail. From the faulty air conditioning to the unsatisfactory dining experience, negligent checkout process, and ineffective solutions, this hotel fell short in meeting even the most basic expectations of service and comfort. To begin with, the first two nights were an ordeal due to a malfunctioning air conditioning system in our room. The oppressive heat made it nearly impossible to get a good night's sleep, significantly impacting our overall experience. Despite reporting the issue, it took the hotel two days to address it, and we were finally moved to another room. However, our relief was short-lived, as the second room turned out to be even warmer than the first, leaving us desperate for a respite from the stifling heat. The hotel's response to our discomfort was far from satisfactory. They provided us with a small fan as a solution. However, the fan proved to be ineffective, barely functioning, and to our surprise, it didn't even spin. Such a subpar resolution was disappointing, especially considering the reputation and premium price of the hotel. It was clear that the hotel failed to prioritize guest comfort and well-being. Additionally, the dining experience in the terrace restaurant was far from pleasant. The service lacked professionalism and basic courtesy, with staff members appearing disinterested and more engaged in their own conversations than attending to guests' needs. The quality of the food was mediocre at best, failing to justify the unjustifiably high prices. It was a disappointing combination of lackluster service and overpriced, underwhelming cuisine. The final blow came during the checkout process, where we encountered further negligence. When we approached the front desk to settle our bill and requested assistance with our luggage, we were met with indifference. The person at the front desk nonchalantly stated that they were too busy to assist us, leaving us to handle all our luggage from the room to the car ourselves. This lack of assistance and disregard for basic customer service was an unacceptable display of poor hospitality. In conclusion, my stay at Hotel Belles Rives was marred by a series of disappointments and frustrations. From the faulty air conditioning and inadequate solutions to the rude service, overpriced mediocre food, and negligent checkout process, the hotel consistently fell short in delivering a comfortable and enjoyable experience. Even though they eventually moved us to a different room after the initial two nights, it does not excuse the overall shortcomings and lack of professionalism. I cannot recommend Hotel Belles Rives to anyone seeking a pleasant stay in Juan-les-Pins.

We recommended this hotel to our Los Angeles friends and joined them for lunch. Our friends were travelling with their two teenage daughters and a 7 months old baby. Needless to say that they had not booked a small room. For lunch she asked for some kind of cooked and smashed vegetable to feed her baby. According to the young waiter the chef refused this request. We settled for an avocado that we smashed at the table. Three of us ordered beef tagliata, one of them was composed of only hard chewy pieces of fat. I asked them to change it, the chef refused. I have no further comments. Shame on you.