Alp Pasa Hotel - Special Class

Not so satisfied with hygiene. The towels I got on the first day were kinda smelly. Like you didn’t dry them properly and it has that damp and musty odor. I guess that affected the whole experience. Otherwise, hospitality, service and breakfast were good.

If you’re after an ice-cold shower, sky-high pillows and a nightly tug-of-war over your doona, this place is for you. Arrived at 3am after a long day of travel to discover there was no hot water, which was very disappointing after such a late arrival. When I raised the issue at breakfast, reception advised a technician would attend but could not provide any timeframe, nor any reassurance that the issue would be addressed with urgency despite still not having had a hot shower since arriving, and no apology. The hot water was never fixed during the stay. The breakfast was okay with variety. The pillows were very high and firm, and the doona cover was too small for the bed, making it a battle for a corner. The room was very noisy at night with people walking past the alley way drunk, woke up multiple times. Would not recommend.

We got in love with this hotel having a walk around the old town, and so er ended up booking a room for our last 3 nights here. What an error. While we are well aware of what economy means, the 4 stars and its price tag were very disappointing, as our expectations were high. Whether is 1 🌟 or 5 🌟 , every single hotel room should be clean, which ours was not. Very tiny space, regardless of category. 1 socket for 2 travelling people to charge all our devices (apparently in every single room). Really? We are aware that is an old building, nevertheless, it should not excuse the lack of cleanliness and quality of the room itself. We asked the hotel for another room, but same issue, without further solution. We contacted Trip.com which, as usual, stepped in and got the hotel to provide a better solution next day. However, the hotel's solution was another economy room in a DIFFERENT HOTEL? Having to return each time for breakfasts, and/or other issues? Absolutely ridiculous, inconvenient, disrespectful and unprofessional. No apologises, no solutions, including rude reception lady that checked us in (I wish I could know your name and post it here). All in all, the location is absolutely perfect, and the outsides of the hotel are stunning, but the rooms are rubbish. I have stayed in 2 stars hotels with much better conditions for the same category. So where did they get the stars from? It definitely does not deserve it.

Beautiful hotel in a perfect location. Many staff re and somewhat difficult to access taxis, I wouldn’t recommend booking if you’re driving a personal vehicle.