Harir Palace Hotel

Hotel is undeniably beautiful and offers reasonable prices, my recent stay was marred by exceptionally poor service, particularly from the reception staff. One glaring example occurred when I requested a bathrobe. The receptionist responded, “Let me check and get back to you,” but never followed up. When I called again to inquire, I was told, “The staff washed the robes, and they’re still not dry.” Such delays and lack of initiative became a recurring theme; even simple requests required multiple calls to the reception before being addressed. However, the most appalling incident involved the receptionist’s outright rudeness. A friend visited me at the hotel, and shortly after their arrival, the receptionist called my room to announce, “You have a visitor. This will be your last visit for today, okay?” The condescending tone and unprofessional manner in which this was communicated were utterly unacceptable. The reception team’s conduct starkly contradicts the standards expected of a hospitality establishment. They are the first impression guests encounter, and their behavior tarnished what could have been a pleasant stay. I strongly urge the hotel management to retrain or replace these staff members to ensure future guests are treated with the respect and professionalism they deserve. Thanks

Harir Palace is located quite far from the city center, which can make getting around a bit inconvenient. The interior design of the hotel is a bit inconsistent, with various elements that don’t seem to blend well together. Unfortunately, our room didn’t offer much in terms of views, which was a bit disappointing. Another issue we encountered was the slow-responding sensors in the corridors; the lights took a few seconds to turn on, leaving us in the dark briefly. Additionally, the room service was quite slow, which detracted from the overall experience. Considering all this, Harir Palace didn’t quite feel like a 4-star hotel compared to other places we stayed at in Jordan. It didn’t meet our expectations for the price and rating.

It was a good holiday in this hotel , i like the food and the staff and they have a very big gym , the breakfast was brilliant and they have so much kind of food like seafood ,italian food , arabic food , the staff very helpful with any guest in the hotel , i hope to come again next week end

My visit gorgeous I prefer this hotel to the all my friends and family and all needs luxury hotel and i wanna thank all staff there especially the security man and the resepition man and i wanna told all that the food and the service is excellent

Beautiful hotel... The lobby is very beautiful and the room is spacious and clean, the bed and the pillows are comfortable and clean. The staff is very helpful and friendly The food is delusions The location of the hotel is very good and quite.

The room is clean and beautiful, the food is perfect… the lobby of the hotel is luxurious The staff are very friendly and helpful they are always ready to help The location of the hotel is perfect quite area no traffic… I highly recommend this hotel…