Guest User
January 20, 2024
Warnings! Don't let the nicely staged photos deceived you. Before you enter hotel, notice the very narrow front door. You immediately come to steep stairs to an "elevator"(A chair will lift you up a few steps) and take you up to the reception counter. We were assigned to a room on the third floor. Once again, steep and narrow stairs. Someone with a physical disability will not be able to go up and down. There was no help with the luggage. Apparently, there was only one person on duty. The room was definitely as photo shows. Here is a list of disappointments: (1) The vault was jammed. We called the front desk and the clerk came to take care of this issue which she resolved after 20 minutes. (2) The bathroom looks attractive, clean and welcoming until I opened the faucet and there was no hot water. The temperature in Valencia was in the mid 50 degrees, Fahrenheit. The clerk came back up but couldn't help us. Put a workorder for the following day. No showers for us. (3) The mattresses were beyond firm and very uncomfortable. The following morning, we had a continental breakfast which was fine. We decided to check out. Our reservation was for 3 nights but no deposit was required. We paid for one night. Later, we checked and the had charged us for the other 2 nights which we are currently disputing. Alicante is a busy and beautiful city so don’t a review for a bad hotel deter you from visiting.