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The hotel service was good. I helped the customer book a hotel. Due to special circumstances, he had to return to China early and needed to refund one day's room charge. I contacted the platform and after feedback from the platform and the hotel, the hotel agreed to refund one day's room charge! This is the first time I have met a hotel that agreed to refund the room fee. Give the hotel a thumbs up, otherwise more than a thousand yuan will be wasted!

Just checked out after 9 wonderful nights. All the staff were amazing and couldn't do enough to may our stay wonderful. Christopher at the restaurant went over and above to sort any issues + Chris & Thilina at the pool provided excellent and attentive service. Exceptional hotel - all the staff were brilliant. We have stayed at numerous 5* hotel in the past 20 years and this hotel is the best we have stayed at - 5* hotel with 5* service - best ever AI, Marriott should be proud of this hotel and it's staff and would definitely stay again.

We stayed for 7 nights and enjoyed our stay. Positives Staff very helpful A room was provided even though we checked in early Pool staff excellent Sun beds on beach plentiful Large room, big shower and bath Option to use 100 aed in restaurants Free bus to dubai twice daily Improvements Shower tray very mouldy Funny damp smell in room and floor 1 Air con hit and miss Lack of sunbeds around the pool after 8am Absolutely nothing to do in the evening. Singer on weekends only. Cant really go for a nice walk outside Cleaning of room to be improved Put some cold drinks in the fridge in the room. Not just water. If you want hot weather, good value for what you pay (far less than dubai) and are happy to accept some compromises eg no drinks after 11 and no entertainment in the week Then its all good. Would I return?? Probably not.

Having stayed at this hotel for many years I have to say that I was bitterly disappointed with this trip We booked a King Sea View Room on a half board basis which I understood to be Bed Breakfast and either lunch or dinner I have a problem with my hip and when we got to our room i was disappointed that on previous occasions we had managed to book a room with a walk in shower The room we were given had a shower over the bath and the sealing around the bath at the tap end was all breaking away which subsequently caused the water to seep through and flood the bathroom floor To get around the issue of the Shower situation we agreed to occupy a suite at an additional 200 Dirhams per night, the room in question did indeed have a shower but unfortunately as it was located on the top floor I experienced a huge problem with air coming from the taps bidet etc which as i explained to them must be caused with air in the system To my surprise a lady on reception admitted that there was an issue with the plumbing on the top floor and despite several visits fro engineering the problem was not solved fully. The other thing I complained about was that the Half board in their terminology actually means bed breakfast and a 50Dirham contribution to eat lunch or dinner. When I pointed out that 50 Dirham didn’t buy a burger and chips in the sports bar the comment I received was that Burger and chips fell under the heading of a La Carte which in itself seems ridiculous. The holiday was pretty much ruined by these events but would comment that the staff working in the restaurants and indeed the guys who take care of the guests on the beach and around the pool were exceptional in their professionalism and care offered to all the guests as was the Food and Beverage manager who went out of his way to listen and take on board the issues we experienced. When we originally stayed at the hotel it was managed by the Kempinski Group and unfortunately all I can say is that the overall experience we endured over our 10 night stay was far from what you would expect from a 5 Star establishment

The service was great. Right from the beginning Nasser checked us in at the reception he was super friendly with lovely smile all the time. Nasser, Hema and supervisor Mohamned were very helpful in getting me my 3 rooms on same floor. Sandeepani in dining area was one great soul who serviced me everytime I went for my meals. Amena did a great job with my room cleanup service. All staff members were super helpful and friendly. I would highly recommend this hotel to all traveller's interested in visiting Ajman.

The service attitude of the staff is very good and clean