Sooo dissapointed, we couldn't wait to leave this place. Nobody was waiting for us when we arrived, the old lady at the reception (located in the restaurant) looked irritated when she had to tend to us. We were given a wrong room. We booked a nice and quite new looking room on booking.com, but instead we were given an old and scruffy dungeon above the restaurant. After complaining we were moved to a different room in the attic which was full of dust and had a broken shower. Plus we had a daily challenge to get in and out of bed as it was located under the sloping ceiling. My husband kept on banging his head, it was quite dangerous and caused us a lot of stress. The pillows were a joke, tiny and small, decorative pillows that you use in lounge, but not in your bed for a good night's sleep. We also had single duvets so my husband and I couldn't sleep together. A double room for a couple with single blankets, SERIOUSLY? Our friends had the same problem. The towels were NOT changed even once in our 4 night stay, which we found repulsive. Hotel is also full of creapy crosses... Food at the restaurant was horrible, waiter couldn't even remember what we've ordered. We had to surf the menu ourselves to understand what was what. The cheese plate that we ordered was just shocking as it contained cheese from a discount shop and some was still in mono portion packaging. We couldn't believe it as next door was a great cheese shop. Access to the hotel was through the enclosed smoking area and the whole staircase stanck of smoke. WE ARE NON SMOKERS and very healthy people! It was disgusting and harmfulto our wellbeing. Seams that they haven't heard that smoking combined with COVID-19 is a deadly threat. The FFP2 mask will not protect you! Also, the Hotel is too far away from everything. 20min walk from the train station, 30min walk from Garmish centre. Ski lifts 5min walk to the bus stop + 30min ride to the lifts. Huge mistake to stay at this hotel. For a 110€/night and NO breakfast I am shocked to see so many positive reviews.
9 Reviews