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Kuala Lumpur International Airport to Tawau Airport flight
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Kuala Lumpur International Airport to Tawau Airport Flights Info

Cheapest one-way
TWD 2,075
Firefly Airline Firefly Airline 2h 55m · Direct Tue, Jan 19
Book Now
Cheapest return
TWD 4,529
AirAsia AirAsia 2h 55m · Direct Mon, Jan 11 - Fri, Jan 15
Book Now
Best time to book
March
Cheapest
Recommended airlines
Firefly Airline Firefly AirlineCheapest· From TWD 2,075 AirAsia AirAsiaMost booked

Explore the cheapest one-way and round-trip flights from Kuala Lumpur International Airport to Tawau Airport over the next 90 days, with one-way fares from TWD 2,075 and round-trip from TWD 4,529. Based on Trip.com's latest 7-day flight data.

    • Cheapest
      KUL 17:40
      2h 55m
      Direct
      TWU 20:35
      Kuala Lumpur - Tawau | Tue, Jan 19 | Firefly Airline
      TWD 2,075 TWD 4,446
      53% off
      53% off
      TWD 4,446 TWD 2,075
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Sun, Jan 17 | AirAsia
      TWD 2,168 TWD 4,446
      51% off
      51% off
      TWD 4,446 TWD 2,168
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Wed, Jan 20 | AirAsia
      TWD 2,168 TWD 4,446
      51% off
      51% off
      TWD 4,446 TWD 2,168
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Tue, Jan 26 | AirAsia
      TWD 2,228
      50% off
      TWD 4,446 TWD 2,228
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Sun, Jan 24 | AirAsia
      TWD 2,233
      50% off
      TWD 4,446 TWD 2,233
    • KUL 06:00
      2h 55m
      Direct
      TWU 08:55
      Kuala Lumpur - Tawau | Wed, Jan 27 | AirAsia
      TWD 2,420
      46% off
      TWD 4,446 TWD 2,420
    • KUL 09:45
      3h
      Direct
      TWU 12:45
      Kuala Lumpur - Tawau | Thu, Nov 26 | Batik Air Malaysia
      TWD 2,444
      17% off
      TWD 2,929 TWD 2,444
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Mon, Jan 11 | AirAsia
      TWD 2,449
      16% off
      TWD 2,929 TWD 2,449
    • KUL 09:45
      3h
      Direct
      TWU 12:45
      Kuala Lumpur - Tawau | Mon, Nov 23 | Batik Air Malaysia
      TWD 2,484
      15% off
      TWD 2,929 TWD 2,484
    • KUL 13:00
      17h 25m
      1 stop
      TWU 14:00
      Kuala Lumpur - Tawau | Mon, Nov 16 | Normal Airline
      Find more flights
      Find more flights
    • Cheapest nonstop
      KUL 06:00
      2h 55m
      Direct
      TWU 08:55
      Kuala Lumpur - Tawau | Mon, Jan 11 | AirAsia
      TWU 21:35
      2h 55m
      Direct
      KUL 00:30
      Tawau - Kuala Lumpur | Fri, Jan 15 | Firefly Airline
      TWD 4,529 TWD 5,455
      17% off
      17% off
      TWD 5,455 TWD 4,529
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Tue, Jan 12 | AirAsia
      TWU 21:35
      2h 55m
      Direct
      KUL 00:30
      Tawau - Kuala Lumpur | Mon, Jan 18 | Firefly Airline
      TWD 4,642 TWD 5,455
      15% off
      15% off
      TWD 5,455 TWD 4,642
    • KUL 15:50
      3h
      Direct
      TWU 18:50
      Kuala Lumpur - Tawau | Wed, Jan 13 | AirAsia
      TWU 21:35
      2h 55m
      Direct
      KUL 00:30
      Tawau - Kuala Lumpur | Mon, Jan 18 | Firefly Airline
      TWD 4,642 TWD 5,455
      15% off
      15% off
      TWD 5,455 TWD 4,642
    • KUL 06:00
      2h 55m
      Direct
      TWU 08:55
      Kuala Lumpur - Tawau | Sat, Jan 9 | AirAsia
      TWU 21:35
      2h 55m
      Direct
      KUL 00:30
      Tawau - Kuala Lumpur | Fri, Jan 15 | Firefly Airline
      TWD 4,642
      15% off
      TWD 5,455 TWD 4,642
    • KUL 06:00
      2h 55m
      Direct
      TWU 08:55
      Kuala Lumpur - Tawau | Wed, Jan 6 | AirAsia
      TWU 21:35
      2h 55m
      Direct
      KUL 00:30
      Tawau - Kuala Lumpur | Tue, Jan 12 | Firefly Airline
      TWD 4,652
      15% off
      TWD 5,455 TWD 4,652
    • KUL 06:00
      2h 55m
      Direct
      TWU 08:55
      Kuala Lumpur - Tawau | Sun, Jan 10 | AirAsia
      TWU 21:35
      2h 55m
      Direct
      KUL 00:30
      Tawau - Kuala Lumpur | Sun, Jan 17 | Firefly Airline
      TWD 4,652
      15% off
      TWD 5,455 TWD 4,652
    • KUL 17:40
      2h 55m
      Direct
      TWU 20:35
      Kuala Lumpur - Tawau | Mon, Jan 11 | Firefly Airline
      TWU 21:35
      2h 55m
      Direct
      KUL 00:30
      Tawau - Kuala Lumpur | Fri, Jan 15 | Firefly Airline
      TWD 4,662
      15% off
      TWD 5,455 TWD 4,662
    • KUL 06:00
      2h 55m
      Direct
      TWU 08:55
      Kuala Lumpur - Tawau | Fri, Jan 8 | AirAsia
      TWU 21:35
      2h 55m
      Direct
      KUL 00:30
      Tawau - Kuala Lumpur | Tue, Jan 12 | Firefly Airline
      TWD 4,681
      14% off
      TWD 5,455 TWD 4,681
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Thu, Jan 7 | AirAsia
      TWU 21:35
      2h 55m
      Direct
      KUL 00:30
      Tawau - Kuala Lumpur | Tue, Jan 12 | Firefly Airline
      TWD 4,711
      14% off
      TWD 5,455 TWD 4,711
    • KUL 13:00
      17h 25m
      1 stop
      TWU 14:00
      Kuala Lumpur - Tawau | Mon, Nov 16 | Normal Airline
      TWU 15:00
      6h
      Direct
      KUL 16:00
      Tawau - Kuala Lumpur | Wed, Nov 18 | Normal Airline
      Find more flights
      Find more flights
    • Cheapest nonstop
      KUL 17:40
      2h 55m
      Direct
      TWU 20:35
      Kuala Lumpur - Tawau | Tue, Jan 19 | Firefly Airline
      TWD 2,075 TWD 4,446
      53% off
      53% off
      TWD 4,446 TWD 2,075
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Sun, Jan 17 | AirAsia
      TWD 2,168 TWD 4,446
      51% off
      51% off
      TWD 4,446 TWD 2,168
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Wed, Jan 20 | AirAsia
      TWD 2,168 TWD 4,446
      51% off
      51% off
      TWD 4,446 TWD 2,168
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Tue, Jan 26 | AirAsia
      TWD 2,228
      50% off
      TWD 4,446 TWD 2,228
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Sun, Jan 24 | AirAsia
      TWD 2,233
      50% off
      TWD 4,446 TWD 2,233
    • KUL 06:00
      2h 55m
      Direct
      TWU 08:55
      Kuala Lumpur - Tawau | Wed, Jan 27 | AirAsia
      TWD 2,420
      46% off
      TWD 4,446 TWD 2,420
    • KUL 09:45
      3h
      Direct
      TWU 12:45
      Kuala Lumpur - Tawau | Thu, Nov 26 | Batik Air Malaysia
      TWD 2,444
      17% off
      TWD 2,929 TWD 2,444
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Mon, Jan 11 | AirAsia
      TWD 2,449
      16% off
      TWD 2,929 TWD 2,449
    • KUL 09:45
      3h
      Direct
      TWU 12:45
      Kuala Lumpur - Tawau | Mon, Nov 23 | Batik Air Malaysia
      TWD 2,484
      15% off
      TWD 2,929 TWD 2,484
    • KUL 13:00
      17h 25m
      1 stop
      TWU 14:00
      Kuala Lumpur - Tawau | Mon, Nov 16 | Normal Airline
      Find more flights
      Find more flights
    • Cheapest nonstop
      KUL 17:40
      2h 55m
      Direct
      TWU 20:35
      Kuala Lumpur - Tawau | Tue, Jan 19 | Firefly Airline
      TWD 2,075 TWD 6,950
      70% off
      70% off
      TWD 6,950 TWD 2,075
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Sat, Jan 16 | AirAsia
      TWD 2,168 TWD 6,950
      69% off
      69% off
      TWD 6,950 TWD 2,168
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Fri, Jan 22 | AirAsia
      TWD 2,228 TWD 6,950
      68% off
      68% off
      TWD 6,950 TWD 2,228
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Tue, Jan 26 | AirAsia
      TWD 2,228
      68% off
      TWD 6,950 TWD 2,228
    • KUL 15:50
      3h
      Direct
      TWU 18:50
      Kuala Lumpur - Tawau | Fri, Jan 15 | AirAsia
      TWD 2,228
      68% off
      TWD 6,950 TWD 2,228
    • KUL 06:00
      2h 55m
      Direct
      TWU 08:55
      Kuala Lumpur - Tawau | Wed, Jan 27 | AirAsia
      TWD 2,420
      65% off
      TWD 6,950 TWD 2,420
    • KUL 17:40
      2h 55m
      Direct
      TWU 20:35
      Kuala Lumpur - Tawau | Mon, Jan 18 | Firefly Airline
      TWD 2,592
      63% off
      TWD 6,950 TWD 2,592
    • KUL 17:40
      2h 55m
      Direct
      TWU 20:35
      Kuala Lumpur - Tawau | Fri, Jan 8 | Firefly Airline
      TWD 2,671
      62% off
      TWD 6,950 TWD 2,671
    • KUL 17:40
      2h 55m
      Direct
      TWU 20:35
      Kuala Lumpur - Tawau | Wed, Jan 13 | Firefly Airline
      TWD 2,681
      61% off
      TWD 6,950 TWD 2,681
    • KUL 13:00
      17h 25m
      1 stop
      TWU 14:00
      Kuala Lumpur - Tawau | Mon, Nov 16 | Normal Airline
      Find more flights
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    • KUL 06:50
      6h
      1 stop
      TWU 12:50
      Kuala Lumpur - Tawau | Mon, Nov 16 | Malaysia Airlines
      TWD 2,986 TWD 7,075
      57% off
      57% off
      TWD 7,075 TWD 2,986
    • KUL 10:05
      6h 5m
      1 stop
      TWU 16:10
      Kuala Lumpur - Tawau | Mon, Nov 16 | AirAsia
      TWD 6,046 TWD 7,075
      15% off
      15% off
      TWD 7,075 TWD 6,046
    • KUL 16:40
      2h 55m
      Direct
      TWU 19:35
      Kuala Lumpur - Tawau | Mon, Nov 16 | Malaysia Airlines
      TWD 4,036 TWD 7,075
      43% off
      43% off
      TWD 7,075 TWD 4,036
    • KUL 08:50
      3h
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Tue, Nov 17 | AirAsia
      TWD 2,917
      59% off
      TWD 7,075 TWD 2,917
    • KUL 16:40
      2h 55m
      Direct
      TWU 19:35
      Kuala Lumpur - Tawau | Tue, Nov 17 | Malaysia Airlines
      TWD 2,927
      59% off
      TWD 7,075 TWD 2,927
    • KUL 16:40
      2h 55m
      Direct
      TWU 19:35
      Kuala Lumpur - Tawau | Tue, Nov 17 | Firefly Airline
      TWD 2,947
      57% off
      TWD 7,075 TWD 2,947
    • KUL 09:45
      3h
      Direct
      TWU 12:45
      Kuala Lumpur - Tawau | Wed, Nov 18 | Batik Air Malaysia
      TWD 2,321
      67% off
      TWD 7,075 TWD 2,321
    • KUL 13:30
      6h 45m
      1 stop
      TWU 20:15
      Kuala Lumpur - Tawau | Wed, Nov 18 | Batik Air Malaysia
      TWD 3,573
      49% off
      TWD 7,075 TWD 3,573
    • KUL 06:00
      2h 55m
      Direct
      TWU 08:55
      Kuala Lumpur - Tawau | Thu, Nov 19 | AirAsia
      TWD 2,888
      59% off
      TWD 7,075 TWD 2,888
    • KUL 13:00
      17h 25m
      1 stop
      TWU 14:00
      Kuala Lumpur - Tawau | Mon, Nov 16 | Normal Airline
      Find more flights
      Find more flights
    • KUL 09:00
      2h 50m
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Thu, Nov 26 | AirAsia
      TWD 2,572 TWD 4,288
      40% off
      40% off
      TWD 4,288 TWD 2,572
    • KUL 09:00
      2h 50m
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Mon, Nov 30 | AirAsia
      TWD 2,863 TWD 4,288
      33% off
      33% off
      TWD 4,288 TWD 2,863
    • KUL 09:00
      2h 50m
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Thu, Nov 19 | AirAsia
      TWD 2,922 TWD 4,288
      32% off
      32% off
      TWD 4,288 TWD 2,922
    • KUL 09:00
      2h 50m
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Thu, Dec 3 | AirAsia
      TWD 2,952
      31% off
      TWD 4,288 TWD 2,952
    • KUL 18:05
      2h 50m
      Direct
      TWU 20:55
      Kuala Lumpur - Tawau | Sun, Jan 3 | AirAsia
      TWD 3,095
      28% off
      TWD 4,288 TWD 3,095
    • KUL 18:05
      2h 50m
      Direct
      TWU 20:55
      Kuala Lumpur - Tawau | Fri, Jan 1 | AirAsia
      TWD 3,114
      27% off
      TWD 4,288 TWD 3,114
    • KUL 09:00
      2h 50m
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Sun, Nov 29 | AirAsia
      TWD 3,134
      27% off
      TWD 4,288 TWD 3,134
    • KUL 09:00
      2h 50m
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Wed, Nov 25 | AirAsia
      TWD 3,183
      26% off
      TWD 4,288 TWD 3,183
    • KUL 09:00
      2h 50m
      Direct
      TWU 11:50
      Kuala Lumpur - Tawau | Sun, Nov 22 | AirAsia
      TWD 3,198
      25% off
      TWD 4,288 TWD 3,198
    • KUL 13:00
      17h 25m
      1 stop
      TWU 14:00
      Kuala Lumpur - Tawau | Mon, Nov 16 | Normal Airline
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Crossed out prices are calculated based on the average price of the corresponding route on Trip.com.

Which airline offers the cheapest flights from Kuala Lumpur International Airport to Tawau Airport?

The cheapest airline flying from Kuala Lumpur International Airport to Tawau Airport is Firefly Airline (from TWD 2,075) among 3 carriers operating this route. Based on Trip.com's latest 7-day flight data.
Scoot logo Scoot Singapore Airlines logo Singapore Airlines
AirAsia logo AirAsia Malaysia Airlines logo Malaysia Airlines Batik Air Malaysia logo Batik Air Malaysia

Trip.com Price Insights: Flights from Kuala Lumpur International Airport to Tawau Airport

Which month has the cheapest one-way flights from Kuala Lumpur International Airport to Tawau Airport?

The data is based on Trip.com data from the past 12 months and shows the average one-way fares by month from Kuala Lumpur International Airport to Tawau Airport.

Based on Trip.com data from the past 12 months, the cheapest one-way flights from Kuala Lumpur International Airport to Tawau Airport are usually in March, with an average price of TWD 672. August sees the highest fares, around TWD 1,718.

TWD 1,718
TWD 1,195
TWD 672
TWD 149
    Cheapest
  • TWD 932
    Nov
  • TWD 886
    Dec
  • TWD 974
    Jan
  • TWD 1,112
    Feb
  • TWD 672
    Mar
  • TWD 1,178
    Apr
  • TWD 1,065
    May
  • TWD 1,205
    Jun
  • TWD 1,395
    Jul
  • TWD 1,718
    Aug
  • TWD 1,312
    Sep
  • TWD 1,378
    Oct

Which month has the cheapest round-trip flights from Kuala Lumpur International Airport to Tawau Airport?

The data is based on Trip.com data from the past 12 months and shows the average round-trip fares by month from Kuala Lumpur International Airport to Tawau Airport.

Based on Trip.com data from the past 12 months, the cheapest round‑trip flights from Kuala Lumpur International Airport to Tawau Airport are usually in November, with an average price of TWD 3,505. July sees the highest fares, around TWD 7,961.

TWD 7,961
TWD 5,733
TWD 3,505
TWD 1,277
  • TWD 3,505
    Nov
  • TWD 3,630
    Dec
  • TWD 3,774
    Jan
  • TWD 4,953
    Feb
  • TWD 4,612
    Mar
  • TWD 4,547
    Apr
  • TWD 5,672
    May
  • TWD 6,082
    Jun
  • TWD 7,961
    Jul
  • TWD 7,632
    Aug
  • TWD 6,291
    Sep
  • TWD 5,400
    Oct

Which day of the week has the cheapest flights from Kuala Lumpur International Airport to Tawau Airport?

The data is based on Trip.com data from the past 12 months and shows the average fares by each day of the week from Kuala Lumpur International Airport to Tawau Airport.

Based on Trip.com data from the past 12 months, the cheapest day for flights from Kuala Lumpur International Airport to Tawau Airport is Tuesday, with average prices lower than other days. Try to avoid departing on Monday, as fares are typically the highest.

TWD 3,264
TWD 3,111
TWD 2,958
TWD 2,805
  • TWD 3,264
    Mon
  • TWD 2,958
    Tue
  • TWD 3,141
    Wed
  • TWD 3,190
    Thu
  • TWD 3,161
    Fri
  • TWD 2,982
    Sat
  • TWD 3,044
    Sun

What is the flight schedule from Kuala Lumpur International Airport to Tawau Airport?

Check the schedule for flights from Kuala Lumpur to Tawau and find the flight that best matches your travel plans.

Flight info.
Departure
Arrival
Weekly Schedule

  1. FY2574

    Kuala Lumpur International Airport

    17:40

    KUL

    2h 55m

    20:35

    TWU

    S M T W T F S
    Search

  2. AK5744

    Kuala Lumpur International Airport

    06:00

    KUL

    2h 50m

    08:50

    TWU

    S M T W T F S
    Search

  3. AK5746

    Kuala Lumpur International Airport

    08:50

    KUL

    3h

    11:50

    TWU

    S M T W T F S
    Search

  4. AK5748

    Kuala Lumpur International Airport

    14:20

    KUL

    2h 55m

    17:15

    TWU

    S M T W T F S
    Search

  5. AK5740

    Kuala Lumpur International Airport

    10:00

    KUL

    2h 55m

    12:55

    TWU

    S M - - - - -
    Search

  6. OD1900

    Kuala Lumpur International Airport

    11:30

    KUL

    3h

    14:30

    TWU

    S M T W T F S
    Search
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FAQs for Kuala Lumpur International Airport to Tawau Airport Flights

  • How long is the flight from Kuala Lumpur International Airport to Tawau Airport?

    Kuala Lumpur International Airport to Tawau Airport takes about 2 hours 33 minutes on average. Actual flight time may vary depending on route, weather and air traffic.
  • There are around 8 daily flights from Kuala Lumpur International Airport (KUL) to Tawau Airport (TWU).
  • The earliest flight from Kuala Lumpur International Airport to Tawau Airport departs at 06:00, and the last departs at 16:40, with about 8 flights per day. Flight times may change, so please check the latest departure and arrival times before you travel.
  • The route from Kuala Lumpur International Airport (KUL) to Tawau Airport (TWU) is quite popular. Without considering departure times or holidays, tickets cost around TWD 4,667 in February, the most expensive month to book this route.
  • The earliest flight departs from Kuala Lumpur International Airport (KUL) at 06:05 and arrives in Tawau Airport (TWU) at 08:55.
  • The latest flight departs from Kuala Lumpur International Airport (KUL) at 18:20 and arrives in Tawau Airport (TWU) at 21:15.
    • The distance from Tawau Airport to downtown is about 25km, by taxi about 40 minutes.
  • The closest airport to Tawau Airport (TWU) is Lahad Datu Airport. The distance is around 83km.
  • AirAsia Berhad is a very popular airline operating an average of 2448 flights per month.
  • One-way flights from Kuala Lumpur International Airport to Tawau Airport currently start from TWD 2,444, and round-trip fares start from TWD 4,529. The current lowest fare is a Batik Air Malaysia flight departing on Thu, Nov 26; prices may vary depending on availability.
  • Yes. AirAsia Berhad, Malaysia Airlines, Firefly and Batik Air Malaysia operate direct flights from Kuala Lumpur International Airport to Tawau Airport, with an average flight time of 2 hours 31 minutes, and around 48 weekly flights. Actual flight frequency may vary by season.
  • Based on Trip.com flight data for departures within the next 30 days with at most one stop, the average one-way price from Kuala Lumpur International Airport to Tawau Airport is TWD 3,028. Prices may vary depending on the departure date, airline, and availability.
  • AirAsia Berhad and Firefly are the most popular budget airlines flying from Kuala Lumpur International Airport to Tawau Airport, with one-way fares starting from TWD 2,444. Compare final prices carefully, as baggage, seat selection and payment fees may apply.
  • Kuala Lumpur International Airport to Tawau Airport operates around 49 weekly flights, mainly by AirAsia Berhad, Malaysia Airlines and Firefly. Actual frequency may vary during holidays and seasonal schedule adjustments.
  • Enter Kuala Lumpur International Airport and Tawau Airport, select your departure date and number of passengers, then compare flights by price, flight duration, and baggage allowance. Once you've chosen a fare, review the change and refund rules, fill in passenger details, and pay to receive your booking confirmation.

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Note: Prices shown on this page are the lowest estimated prices found in the last 24 hours and include all taxes and fees.

Book with no extra fees

Prices displayed on this page are all-inclusive (incl. taxes, fuel surcharges, Civil Aviation Development Fund, etc.), and all fees are shown before payment. Charges for checked baggage, meals, Wi-Fi, and other optional services may also appear in the flight cards.

Real-time pricing updates

Prices, availability, and travel information on this page have been updated within the last 24 hours, and with many routes refreshed in real time. The more popular the route, the more accurate the data.

Change & Cancellation Policy

Trip.com shows the change and cancellation rules for each ticket during the booking process, including all related fees and conditions. Please refer to the following scenarios:
Voluntary cancellation/change:
To request a change or cancellation, go to the flight bookings page, select the option to change or cancel your booking, choose the relevant passengers and flight segment, and submit your request. Please note that additional charges may apply based on the airline’s fare rules.
Cancellation/change due to a flight schedule change:
If your flight has been rescheduled and you would like to change or cancel your ticket, you can submit an involuntary cancellation request. For full details of change and cancellation policies, please refer to the customer support pages.