Best bed ever! Very comfortable linens, mattress and pillows! Towels were a bit old but very clean!
The swimming pool is just good… kind of cold but a little warm, but not enough! So it is not comfortable being on the jacuzzi at all… and every 5/7 minutes, have to get out of the water to restart the engine…
Saunas and spa were really good!
Breakfast was very good with lots of varieties that we don’t see often in hotel in the UK. Fruits, cold cuts, cheeses, breads and all the hot british breakfast dishes.
Near a lot of restaurants and shopping locations
Would be back again to this same place
The hotel was absolutely amazing. The room was very clean and the breakfast was superb. The location was very good. We were very satisfied with everything. One thing that we need to point out was the politeness of one of the receptionists at the hotel. We were not treated politely, which was disappointing considering the standard of the hotel. But everything was nice. I suppose it wasn't directly related to the hotel, but it was just that specific staff member that did not not really meet the standard of an IHG hotel.
The staff were so welcoming and helpful. The rooms were clean and the facilities good. The breakfast was of a good quality.
The only slight negative were the pillows (not comfortable for us) but overall a great place to stay.
Stayed there several times, never been disappointed.
Good location for metrocentre/newcastle and beyond.
Friendly staff. Good facilities and breakfast.
Will obviously return.
The transportation is convenient, very close to the subway station, the breakfast is good, the room is relatively large, and the windows can be opened for ventilation.
Our experience at this hotel was fantastic.
**Location:** The location was ideal for nightlife, with laughter and excitement nearby. However, the hotel's corner position shielded us from noise, ensuring a peaceful night's sleep for our kids. It was just a 7-minute walk to Central Station and the town, surrounded by numerous restaurants.
**Service and Cleanliness:** We arrived before the 3 PM check-in and were allowed to check in early, despite the 4 PM policy. The room was clean and spacious enough for our family. The lobby had a lovely sitting area and a small bar, but we chose to explore the many dining options in the city instead.
Extremely busy hotel with coach loads of people arriving. These tend to be mini breaks for the elderly. Waiting to get served or order food at the bar on an evening is terrible due to the unmanageable influx of people.
Sat and eat my evening meal on a sofa as that was all that was available due to people sat at tables that weren’t even dining (these people were waiting to be called into a function room to eat their meal as a collective).
Parking is expensive, both in the council run car park and indeed the hotels one. This hotel is on the quayside but to be clear…….. the opposite side of the river to the busy quay. With this in mind I can’t quite understand the expensive parking and expensive food and drink prices.
The hotel rooms are really clean, very modern and extremely comfortable. The hotel itself is amazing, my only criticism was the hotel was seriously under staffed and bar food and drinks expensive for what they were.
This is a lovely Holiday Inn. Very modern and clean, felt like I was at much higher level brand! Polite staff. Comfy bed.
The flaw was there was a power cut in the morning. It lasted an hour at least and I couldn’t contact reception (obviously). I was getting ready for an event so didn’t have time to go down and ask what was going on. I know sometimes these things can’t be helped, but I was frustrated that it lasted so long and only came back about 2 minutes before I had to leave.
We had an amazing stay, staff were very friendly and helpful. We had the breakfast every morning and it was absolutely delicious. Definitely will recommend
Room size was great, bed was comfortable. Only issue was a red hot pipe going through the room which could not be switched off and the weather was very warm. Will stay again
104 reviews
7.9/10
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8.6/10
PParnavsamOur experience at this hotel was fantastic.
**Location:** The location was ideal for nightlife, with laughter and excitement nearby. However, the hotel's corner position shielded us from noise, ensuring a peaceful night's sleep for our kids. It was just a 7-minute walk to Central Station and the town, surrounded by numerous restaurants.
**Service and Cleanliness:** We arrived before the 3 PM check-in and were allowed to check in early, despite the 4 PM policy. The room was clean and spacious enough for our family. The lobby had a lovely sitting area and a small bar, but we chose to explore the many dining options in the city instead.
YYiu Wai RaymondThe location of hotel is nearby the city centre so it is good for visitors. The breakfast was provided by inn was simple but it is very good for visitors to take away for travelling.
GGuest UserThis was a fabulous stay
All Staff are a credit to the hotel, with spacious rooms, cleanliness top notch, everything you could need and require in your room, so many items that you would not even realise you would need was in the room, I liked the fact had a small functioning kitchen with hob and dishwasher, a recliner sofa to watch TV from, even tissue on the coffee table, instructions for the appliciances, cleaning products and safe... When I say they have thought of Everything I meant it! It like home from home.
The Rooms were comfortable, beds were a great size and so comfortable, very clean and fresh linens, big bathroom, good view from the floor we stayed on, breakfast was buffet style but well thought out and food fresh and hot, staff attendance was good ratio and they were attentive and very cheerful and helpful, also parking was a good price as well.
I was also impressed with the fact of small details like a 24hr pantry shop which perfect for family guests, quieter seating/dining area for guests who don't have children, children area, radio on for a cheerful breakfast experience.
Lots of little details and extras is what made our stay a good one, we will definitely use the hotel again, 1 million percent I'd recommend this hotel to others as well, keep doing what you do because your smashing it! And all at a good fair price as well!! A must try!
GGuest UserThe hotel is located in the ancient city, with a very unique, classical and stylish decoration and appearance. You can walk to the river in a few minutes. Recommended! If you arrive by car, the hotel has a doorman to keep your car keys, which is quite interesting.
GGuest UserWe checked in and checked straight back out again after going into the room. The room was tiny definitely not suitable for more than 1 person. The ”double” bed was pushed right up against a wall and wasn't much bigger than a single bed. Room was dusty all over. The bathroom was bigger than the actual room although you couldn't actually sit on the toilet properly as the sink cabinet was right next to the toilet. The room stank of food as I'm guessing was above the kitchen as the big fans were next to the window. Couldn't open the window as the smell of food was then even worse so the room stank like burger grease. Room was really hot as the radiator was turned on however couldn't turn it off and opening the window wasn't an option either. Reception area is really nicely presented but definitely not a reflection on the rooms which are poor to say the least. Ended up booking into a second hotel round the corner which is amazing complete opposite end of the scale in comparison to the first. Unfortunately meant we've ended up paying for 2 hotels just for 1 night but lesson learnt.
GGuest UserExtremely busy hotel with coach loads of people arriving. These tend to be mini breaks for the elderly. Waiting to get served or order food at the bar on an evening is terrible due to the unmanageable influx of people.
Sat and eat my evening meal on a sofa as that was all that was available due to people sat at tables that weren’t even dining (these people were waiting to be called into a function room to eat their meal as a collective).
Parking is expensive, both in the council run car park and indeed the hotels one. This hotel is on the quayside but to be clear…….. the opposite side of the river to the busy quay. With this in mind I can’t quite understand the expensive parking and expensive food and drink prices.
The hotel rooms are really clean, very modern and extremely comfortable. The hotel itself is amazing, my only criticism was the hotel was seriously under staffed and bar food and drinks expensive for what they were.
JJonathanStaff at the front desk were really friendly. Given cookies at check in and sent off to sleep as we had a 3am wake up. Good hotel to stay at for Newcastle Airport, we rewuested a quiet room away from others as door slamming wakes us, and unfortunately the guests next to us (headboard side) kept going in and out of their room which shook the bed. So we didnt really sleep. However, this is more an issue with them than the hotel. The were really giving it some whammy.
AAnonymous UserThe hotel was absolutely amazing. The room was very clean and the breakfast was superb. The location was very good. We were very satisfied with everything. One thing that we need to point out was the politeness of one of the receptionists at the hotel. We were not treated politely, which was disappointing considering the standard of the hotel. But everything was nice. I suppose it wasn't directly related to the hotel, but it was just that specific staff member that did not not really meet the standard of an IHG hotel.
GGuest UserWe just stayed over night before an early flight next morning.Rooms are quite tired could do with a refurb.Food is good and bar has cheap drinks till 7 pm ,unfortunately although the bed was comfy the pillows were like sleeping on a boulder,they had no others to offer us,would still stay for the convenience.
GGuest UserStayed in this hotel for a one night business trip stay over. If you’re looking for something with a little character this is a great place to stay . Central Newcastle , right next to the central train station and Metro entrance, a little bit of elegance. A lovely entrance foyer ( decorated with an amazing Christmas tree) with large chandeliers and helpful staff at check in. Finding my room was a bit of an adventure , but part of the charm of a historic building .
My room was clean , quiet , mini fridge , kettle and tea/coffee , tv , surprisingly good bathroom and comfortable bed.
I had a good English breakfast in the morning , and again the staff were lovely.
I thought it was very good value , and I would stay again .
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