Best Serviced Apartments in Paihia

This hotel is very good. We booked a room on the second floor. There is a separate room upstairs with a balcony and a good view. It is not far from the pier and the sea. There are many small shops in the town, which are worth recommending.

Overall a good stay. We were in a twin room with shared bathroom. Definitely think they need some more showers and toilets located throughout the hostel. There was only one upstairs and there was soooo many products like razors and shampoo bottles in the shower too. People should clean their stuff up or it should be emptied daily by staff. Only issue we had here was parking. Our car got blocked in by someone who stays in the hostel and had gone to work... we were delayed almost 2 hrs because of this so lucky we didn’t have a flight or anything. The girl on reception was lovely and knew who’s car it was so she sent a message to the owner. But she didn’t reply... We Could tell the staff member felt bad. But An hour later a gentleman who works there asked us what we were waiting for and we explained the situation, he then went to get the keys from the owner to let us out. Thankfully he did and we could get on with our day. So just be careful where you park and book a room with your own en-suite if you can. 😂 Otherwise good price and nice people!

I arrived after hours which was not a problem at all as they left my keycard in the locked safe outside. The hostel was in a great location and I had a lovely time walking along waterfront and exploring the Lane ways. The hostel was clean and tidy - the best I’ve ever seen for cleanliness. The receptionist was so lovely and I would highly recommend this hostel. They also had designated parking which you could purchase!

We had a great couple of days in this lovely accommodation then Cyclone Gabrielle hit. Fortunately we were well looked after by Penny and her staff while we sheltered it out. The advice we got about road and travel conditions was invaluable. If we had to sit it out anywhere this was the most comfortable place to be Lovely accommodation and staff in a beautiful place Anne and Don , Scotland

BE AWARE IF YOU HAVE SPECIAL CONDITIONS DON”T BOOK THROUGH BOOKING.COM. I booked more than 6 months in advance, asking for a bottom floor as my elderly mother (who needs a knee replacement) can't get up stairs. I get to hotel to find out we are on top floor up steep stairs. I speak to Asian man at reception who tells me no English (Hmmm I thought I was in NZ?), I demand to speak to someone, he calls manager, I explain situation - she asks did I use booking.com or expendia I said ”yes”, she said oh nothing much can be done unless you use our own website as those companies don't know the configuration of the motel. Lucky for us a beautiful lady and her granddaughter overheard all this and offered to swap - as the motel was not going to assist in any way. ANYWAY, it only gets better ..... be aware the rooms look NOTHING like the pictures. Plug points don't work, shower head won't stay up so you need to hold it - oh and it's a shower curtain situation YUK! There is an air con unit looks like from the 1980's and that does not work. I could say more but you get the general warning. I don't like to give this type of feedback in these tough times but $700 (hard earned $$) for 3 nights, I would expect more and not assisting us with our request because we used another agency that ”you advertise on” - is very unfair ...... thank goodness for kind soles who overheard this, as Mum would have never got up the stairs. Disappointed. *The cleaning staff are absolutely lovely ladies, very accommodating and friendly - hard to clean when the place is this rundown. To be fair there is a new section to this hotel - this review is for the grey part of the hotel shown in the pictures. *Wish I took pictures of this room :(

Unfortunately overpriced for the standard of accommodation. Do not be fooled by the website photos. Even my photos make the accommodation look good yet when you are in the room it is clear this place needs work These photos are either way out of date and or hide the true state of the accommodation. This hotel is trading off its awards from yesteryear and is in need a refurbishment We stayed in the Superior Suite on Level 3 I have no problem with three star accommodation. I do have a problem with being over charged for poor quality accommodation at 4/ 5 star rates. On the positive: The hotel refunded $100 when I bought issues below to their attention Friendly reception and cleaning staff. Excellent sea views On the negative: Tired looking rooms Water damaged timber in the kitchen Sofa seating stained and worn/stained dining room seating A shower that floods the bathroom floor due to shower head setup A cassette player in the room. That’s right this room has a cassette player. This shows how old the setup is. No battery in remote. Floor tiles looking dated and old Dated pine furniture Dated amenities in bathroom Exposed wires from TV in bedroom running down the wall instead of being hidden behind the wall No robes in room upon arrival Adjoining doors to next door hotel room unlocked with no key to lock it. Great if you want to your electronics to go missing Rubbish bin in bathroom old and not working correctly Reception closed by either 9.30 pm or 10.00pm and no one to answer phone after these hours (or no one picked up when we tried) No room service after reception closes (you have to prebook after hours room service – who prebooks their after-hours service?) Blunt restaurant staff Apart from the pool area an extremely basic common area setup Exterior of hotel needs a paint job and some well overdue maintenance.