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The staff were very friendly and helpful. The hotel is clean and modern. The restaurant was a plus. The room was fine, except the internet had really slow connection. Did not like sharing a room when there was a bathroom with no sink (how do you watch your hands when your roommate is in the shower area?). The shower area had only a curtain - so no sound protection. Could not get the room cold enough even with the lowest setting for temperature and the fan on high. We were both too hot.

The room was very good, and felt like home. The location was also very good. Turn left from the train station and walk less than 100 meters. The city wall was across the road. The breakfast was also good. There were many bus stops around, and you could walk to the attractions. It was also very convenient to take the train to Arles. We arrived at around 10 am that day, put our luggage at the hotel, and took the train to Arles. We returned at around 3 pm.

One tiny elevator, many stairs, and outdated magnetic key cards that too often don’t work, spoiled my first positive impression. One morning I came down to the reception three times and eventually the receptionist went upstairs with me to help. But I almost missed my paid tour. The front desk and house keeping staff was always smiling, pleasant, and willing to help. The room was small yet charming, very tidy and clean, with a great view of the central square. Windows with good insulation so the noise from the street was minimal. The bed was comfortable and the bathroom small but with a tub! The breakfast hall was gorgeous and the breakfast decent, with mainly French pastry and desserts, besides cheese, ham, pastry (breads and sweets) and some fruit and vegetables. Besides the renovated facilities and excellent location, there is no pool, sauna, spa, gym or any other amenities that would qualify this as a 4* hotel. Also, I forgot my iPad in the room safe when I checked out. The hotel contacted me and offered to send it to my new destination. However, they did not actually send it by express mail even though they said that they did. My iPad arrived to Montpellier after I had already left. I waited for it three days ( it’s 1h away) but because they didn’t check the SEND ON SATURDAY option on the mailing form, the device spent the weekend in the post office. The fee that they asked me to I pay was 37€ because as they said it was sent express mail and with insurance - however when I asked the hotel in Montpellier to send it to Barcelona (another country and 3,5h away) I paid almost the same amount!? Plus the hotel used “peek’in” service so I immediately had insight into the delivery progress online. The worst thing for me was that they kept on sending emails insisting they were right and tried their best to help, instead of admitting they made a mistake. I appreciate their effort but it’s better to work smart rather than hard. Instead of having to thank someone for trying I need my iPad delivered to me on time. Perhaps there are too many women in the management that are taking things too personally? 🤷🏼♀️

Room 301 faces the patio, and the lighting is not good. The space is not large. The air conditioner is basically not turned on. You have to adjust it yourself at night to get cool air. Or open the window for ventilation. The cleaning is not very clean. There are a lot of short hairs on a pillowcase and on the toilet. There was no drinking water in the refrigerator when I checked in. The front desk brought two bottles. The next day, I got a bottle of water downstairs. On the third day, another female front desk was on duty. I called for water and said it would be charged. I bought a liter at Carrefour next door for a few cents. The service standards are not uniform. The surrounding environment is quite lively and safe. You can see the hotel when you leave the train station. It takes more than 10 minutes to walk to the church. It is quite convenient. The scope of play is not large.

The hotel is a few hundred meters walk from Avignon Central Station. It is very close to the main street of the old city and is very convenient. The hotel has an outdoor swimming pool that is suitable for children, and there are table football, billiards and other toys for children in the lobby. There are water dispensers on each floor with ice water supply. The room size is okay, just right for a family of three. English is very good at the front desk and the waiters are very enthusiastic. It's just that a blue sweater in a friend's room was probably taken away by mistake among the towels, and it was not recovered in the end.

The hotel has a large parking lot for free parking. The hotel garden has a good view. Friends who like to take pictures will be satisfied. The breakfast is good and delicious. The front desk clerk is also warm and courteous. However, I checked into the room and found that the quilt cover pillowcases on the day were not changed and washed. I used it directly. The stains on it are disgusting to see... The location of the hotel is not easy to find, the GPS guided us to the path in the reeds, and there were several large stones at the end of the path blocking the road...

A hotel that is solemnly recommended, the owner is very enthusiastic, the decoration is a bit ancient, but the facilities are completely modern, the room is oversized, and there is a terrace, which is thoughtful and comprehensive for the guests. The transportation is very convenient, suitable for self-driving travel, the Pope's Palace is open for 10 minutes. Ducks are arranged for dinner, with good red wine and cheese, a completely different experience.

Awesome antique hotel, located in the old town gate, very close to the main attractions and business districts, valet parking, very warm and welcoming service. The hotel is very charming, and the afternoon tea in the courtyard is very comfortable. It can be said to be the first choice for visiting Avignon.

The old rooms and facilities are worth seeing and very stylish, our room had a great view. Our room was one of the most beautiful in which we have stayed in Europe. However, the service leaves a lot to wish, especially for the price of the night. We spent two next people here, had to search employees several times every evening to give up our orders in the bar and then had to do with unfriendly and unmotivated staff. Cocktails were good, food in the bar - again for the price and the hotel category - miserable. But the rooms and old sofas of the bar are worth a visit. The choice of breakfast is just appropriate once you have looked through the chic presentation of the buffet and the quality is not noticeable. However, the breakfast room is again impressive and moodful. The hotel is overlooking by external tourists at the daily afternoon tea, so you can luckyly have a table as a guest, but then there was only a limited selection of the cook menu on both days, Because everything was already sold out and that was not only at a late time. And here too you can wait for an everlasting service! Rooms were very well maintained, also friendly and helpful room girls. More than one night we would not recommend here, but well suited for a visit to the Pastor. Require the route plan before arrival, it is very helpful and urgently necessary for the tight one-way routes of the old town! But this is a good way for the route.

Everything is very good at the hotel, the decoration and sanitary conditions are not bad, but there are big problems at the front desk of the hotel. Not all front desk staff, but a thin middle-aged man on duty between 10pm and 11pm at the front desk was very rude. When he returned to the hotel at about 10pm on January 7, 2022, he found the door closed and rang the bell, but there was no one at the front desk. So I pressed the bell a few times, and after a while the tall, middle-aged man on duty came to the door and yelled at me as a customer, then argued with me and accused me of ringing the bell as a customer almost woke the hotel (After telling another front desk staffer the next day, the staff said the ringing was displayed on the phone with the front desk and staff, and strangely, the staff member didn't hear me through the phone while ringing last night Wait a minute, so I rang the bell a few more times). I was uncomfortable expressing the staff's attitude and the yelling seemed to be treating a madman, who replied, ”Yes, it's treating a madman.” In summary, it is not so simple to ring the bell. The professional accomplishment of the staff, and the waiting for people to receive things, obviously do not meet the needs of the hotel staff, and the face of different guests obviously feel racial discrimination, have complained, Waiting for a response from the hotel. Think twice about booking this hotel, and meeting the thin high school man can be extremely uncomfortable.