Hotel Nikko Xiamen

Hotel Nikko Xiamen Reviews

Hotel Nikko Xiamen

No.199 Wenxing East Road, Xiamen, ChinaView Hotel Details
Hotel Nikko Xiamen
Hotel Nikko XiamenHotel Nikko XiamenHotel Nikko Xiamen
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Hotel Nikko Xiamen Guest Reviews

4.8/5
Amazing
1630 review
Verified reviews
Location4.9
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(1630)
Positive reviews(1614)
Reviews with photos/video(440)
Friendly front desk staff(281)
Delicious breakfast(170)
Nice sea view(145)
Well designed(66)
Perfect for business trips(65)
Close to beach(31)
Great swimming pool(29)
Excellent afternoon tea(19)
Negative reviews(16)
Guest User
Superior City-view Twin Room
Stayed in Dec 2023
Business travellers
2 review
4.2/5
Very Good
Posted on Dec 20, 2023
Hotel Nikko is right next to Xiamen International Exhibition centre. The room is clean and spacious. All staff were polite and very helpful. We had breakfast on 26th floor which is opened for guests stayed on executive floors, nice view but i was told the choice of food is not as much as the restaurant on 5th floor.
Response from Property: Dear Guest, Thank you for choosing Hotel Nikko Xiamen. Your recognition is the biggest motivation to improve our service quality, hope we can bring new experiences to you. We are looking forward to welcome you back at our hotel in the near future. Best regards.
Wayne Chung
Superior City-view Twin Room
Stayed in Jun 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Jun 8, 2023
Clean room, very friendly staff, and only 5 mins walk to exhibition center. Excellent location.
Response from Property: Dear Guest, Thank you for choosing Hotel Nikko Xiamen. Your recognition is the biggest motivation to improve our service quality, hope we can bring new experiences to you. We are looking forward to welcome you back at our hotel in the near future. Best regards,
Guest User
Executive Deluxe King Room
Stayed in Dec 2022
Business travellers
4 review
5.0/5
Outstanding
Posted on Dec 12, 2022
Nice service.The room is very clean and views is fantastic NS.Long give me nice upgrade room.I will be back.
Guest User
Guestroom - City-View, Sea-View (Double bed)
Stayed in May 2023
Business travellers
1 review
4.2/5
Very Good
Posted on May 29, 2023
Great location! First time in Xiamen for busienss trip, just 7-8 mins walk to the exhibition hall. 5-stars service! I was received by Mrs. Mao and Ms. Eddy Yang who showed me their warm hospitality, made my stay at Nikko Xiamen unforgetable! Breakfast was ok, mainly Chinese style....
Response from Property: Dear Guest, Thank you for choosing Hotel Nikko Xiamen. Your recognition is the biggest motivation to improve our service quality, hope we can bring new experiences to you. We are looking forward to welcome you back at our hotel in the near future. Best regards,
Anne-Marie
Executive Deluxe King Room
Stayed in Jul 2021
Couples
34 review
3.5/5
Posted on Jul 29, 2021
Pros: - We had some problems, however, the manager was very proactive in rectifying the issues and demonstrated great leadership skills in mentioning the need for staff training and overall was excellent - Good value and nice sea view from lounge - Andy was very helpful, proactive, spoke perfect English and provided exemplary customer service. It’s service like his that make a holiday away great. - The mature woman on the front door was prompt, courteous and very professional - Very clean room - Great service from the executive lounge staff and nice selection of food - Good gym - Executive lounge dinner is very nice and the breakfast is delicious! Let downs: - Check-in was unnecessarily burdensome - so we checked out the next day and the manager organised a better room rate at the Marriott (DO NOT go to the Marriott, it is horrible - instead we went to Kempinski - we highly recommend Kempinski or Nikko!) - There was no welcome fruit when we first arrived - Lower level room views will have obscured views (we were on the 20th) FYI: - If you book an executive room make sure that they take you go to the VIP room to be checked in, not the front desk. There is a marked difference between the two services!! Plus you paid for it and they have good snacks and drinks! - It helps if you speak some Chinese as most of the staff do not, or at least try to - you’ll notice the difference in service attitude
Response from Property: Dear guest: It's our honors to have you stay in our hotel! And thanks for giving us so precious comment! We are delighted to hear that you are satisfied with our food and service. And we will certainly continue to do our best to ensure our guests have a great time with us. We are very sorry to make you feel so uncomfortable in our hotel. We will do more training to offer our guests a warm service. And we sincerely wish your continuous supporting to us in the future. With our best regards.
Guest User
Superior City-view Twin Room
Stayed in May 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on May 12, 2024
Please take a look at the content and modify it: I came to Xiamen to attend the Spring Tea Expo. It was my first time to stay at the Hotel Nikko Xiamen. I had the chance to meet Chanel. Thank you for helping to arrange a sea view suite. The room facilities are well maintained. The breakfast on the 26th floor is also delicious. The staff are very polite and eager to help. I had a pleasant three-day trip. See you next time.
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6/11
Response from Property: We always maintain a sincere attitude and bring the warmest greetings to every guest. It is our honor to provide you with a satisfactory accommodation experience. We will convey your praise to our colleagues. Hotel Nikko Xiamen is happy to provide you with sincere service and looks forward to your visit again.
Guest User
Deluxe Sea-view Double Room
Stayed in May 2024
Friends
4 review
5.0/5
Outstanding
Posted on May 16, 2024
The hotel recommended by a friend is really good👍. I originally booked a sea view room, but when I checked in that night, I upgraded to an executive deluxe sea view room. The executive lounge restaurant is great with rich food. Thank you Miss Yoko for her enthusiastic help and service during check-in and check-out. I was surprised to receive delicious pastries when I left. Great👍! Next time I come to Xiamen, I will definitely choose Nikko Hotel.
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Guest User
Prestige City-view Double Room
Stayed in May 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on May 12, 2024
The room is very nice. It is very convenient to check in when attending an exhibition. It is very close to the exhibition site. It can be reached in 5 minutes on foot. A must stay for business trips~ (You can take a shortcut from the VIP lounge) It is especially worth mentioning that the young lady Zhenghong who received me was thoughtful and considerate. After checking in, she was able to call out my last name correctly. It was really thoughtful~ I will come again on my next business trip! Shacha head thought that three meals of shacha noodles a day were not enough. It was really delicious~
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Guest User
Prestige City-view Double Room
Stayed in May 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on May 16, 2024
I came to Xiamen to participate in an exhibition and made a reservation at Xiamen Nikko Hotel. After completing the reservation, the hotel called me with cordial greetings and helped me resolve all my concerns before traveling. When I arrived at the hotel, the front desk received me very warmly and I have arranged a very comfortable room. I have to say that the hotel's service is very good, and the bathroom facilities, beds, desks, and seats in the room are all extremely comfortable and clean. As a person with severe mysophobia, I feel uncomfortable. any obstacles. The view of the sea view room is very good, especially the room on the high floor. The happy hour buffet bar every afternoon provides fresh fruits and exquisite snacks, which allows me to replenish my energy after finishing work. I am very grateful to Hotel Nikko for this Attentive service.
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6/8
Guest User
Executive Deluxe Sea-view Twin Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 5, 2024
The room is very clean, and the service attitude is so good. From the moment I got off the bus and arrived at the hotel, they would help me with my luggage. I checked in at the VIP reception desk, and there was a tea break available at any time. They also provided toiletries for my children. I went to breakfast very late on both days, but the waiter's attitude was still super gentle. On the last day, they also gave me afternoon tea. The ice cream that my children wanted to eat was not available at first, but they specially brought it from somewhere else. Thank you very much! The service attitude is really great, "forcing" me to stay here again next time 😊👍🏻👍🏻👍🏻👍🏻
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Response from Property: Hello! A celebrity once said, "Beautiful and warm things are deep in memory." Memory is warmth, and warmth is memory. No matter how the world changes, the warmth in memory will never change. I hope that Hotel Nikko Xiamen will be the eternal warmth in your memory! Welcome to come back often! Wish you well!
Guest User
Superior City-view Twin Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 4, 2024
When traveling with children, Japan Airlines has always been a strong backing! Whether in Japan or in China, the service is first-class and impeccable! There is no need for too many words to comment, just want to say that next time there is a chance, I will definitely come again!
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Response from Property: Good afternoon! Thank you for choosing Hotel Nikko Xiamen. No matter how much advertising there is, it is not as good as word of mouth. We always attach great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Xiamen easy, pleasant and smooth. We look forward to your visit again to experience the different style of Xiamen. Wish you all the best
Guest User
Guestroom - City-View, Sea-View (Double bed)
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 3, 2024
The few days I stayed at Nikko Hotel were undoubtedly an unparalleled accommodation experience. From the luxurious guest rooms to the exquisite restaurants and professional services, everything was of a very high standard. The rooms were spacious and comfortable, with complete facilities, and the bedding was soft and comfortable, which made for a good night's sleep. The dishes in the restaurant were even more amazing, both in terms of taste and presentation. In addition, the hotel's service was also first-class. Whether it was the front desk or the concierge service, they all showed a high level of professionalism! I have to say that Anita's service was very thoughtful and kind, and she helped us arrange everything. The room facilities were clean and tidy, which left a deep impression. Next time I come to Xiamen! I will choose Nikko Hotel again!!!
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Mumian
Guestroom - City-View, Sea-View (2 beds)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 6, 2024
I took my kids to Xiamen on May Day. I stayed at the Nikko Hotel on the recommendation of a friend. The hotel environment is very good, very quiet, close to the beach, the facilities are very new, the breakfast is rich and delicious, the afternoon tea is very nice, and the details are perfect. The young lady Yoko who received and checked in this time was warm and thoughtful in her service, and she took all aspects into consideration. The children were also very happy. Our whole family had a great stay experience~
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Response from Property: Thank you for choosing Hotel Nikko Xiamen. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and attach more importance to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Xiamen easy, pleasant and smooth. We look forward to your visit again to experience the different style of Xiamen. Wish you all the best
jesusiii
Superior City-view Twin Room
Stayed in May 2024
Family
21 review
5.0/5
Outstanding
Posted on May 4, 2024
We booked the Xiamen Nikko Hotel for a May Day trip. Anita contacted us the day before check-in and arranged the room according to our preferences. We are especially grateful. The hotel is very close to the beach, garden-style, with complete surrounding facilities and convenient transportation. The airport is a 30-minute drive away. The hotel is clean and tidy, and it is very comfortable to stay.
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Response from Property: Thank you very much for choosing Hotel Nikko Xiamen. Perhaps it is fate that allows you to have a beautiful encounter with us. We look forward to your next visit!
Guest User
Themed Room - Sea-View
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel is very comfortable. The parent-child room has a slide and swing, and you can see the sea, which is very beautiful. Breakfast is in the executive lounge, and the sea view is also very good. Xiao Jiang is very enthusiastic. Because the flight was delayed and we needed to extend the room, Xiao Jiang helped us to extend the room for a few hours for free, which was much more convenient. Before leaving, we were also given homemade biscuits from the hotel. The hotel staff are very warm and friendly, and the experience is very good. In addition, it is close to the sea, and there are not so many people on the beach. It takes more than ten minutes to walk. It is far away from the crowded crowds in the city center during holidays, which is very friendly for people with children. Recommended for people with children👍
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