Ordered fish and a bottle of beer. Beer arrived promptly. Fish was forgotten; arrived with an apology almost an hour following order, when I had to rush for boarding.

Kulinariat

The food is served very quickly, very clean and hygienic.

Maybe it&#39;s because I don&#39;t like it, it feels like it tastes normal.

So both me and my mate were stuck in Vienna, since our flight got delayed and we missed our connection. As part of the compensation from the airline, we got dinner vouchers and they recommended we use them at Cafe Ritazza. We ordered food, ate and asked for the bill when done. That&#39;s when our thin blonde waitress (should&#39;ve loked at her nametag) started her rude attitude: because we didn&#39;t tell her early enough that we had vouchers (no one told us) she got very upset. She said she had to re do the whole bill because of that and when we told her we didn&#39;t know we got the passive-agressive treatment, she literally asked: &quot;so its my fault now?&quot;. Food and ambiance are OK for an airport restaurant, service has got to be the worst I&#39;ve seen in all my travels. Talking to other passagers this seems to be a consistent trend, don&#39;t go there.

Unhelpful, dismissive and dishonest; this was indeed a terrible last experience of Austria. Staff were most unhelpful and ungracious in charging an additional 80c for a dollop of ketchup without stating earlier this would be additional charge to our meal. It was not requested - we&#39;re were asked &#39;ketchup or mayonnaise&#39; which implies inclusion in the ordered meal. As we had the exact Euro for our final meal, despite staff acknowledging this was indeed not explained and despite our request to therefore remove the ketchup from our take away meal, they did not defer, insisting we instead pay in Pounds and stating in that it was also their policy to equate 5 Euro to 5 Pounds - which is blatantly dishonest. As we were near to missing our flight we left the matter and paid well over the odds for our tiny portion of unnecessary ketchup. All in all very poor form and a most distressing and disappointing experience in principle all in all. Surely generosity in light of the paucity of amount and the non disclosure would have been the route of choice.

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