https://sg.trip.com/travel-guide/foods/venice-340-restaurant/le-maschere-15014321

Le Maschere

4.7/520 Reviews
SGD228
Western-styleOpen Late
Open Now|12:30-14:30
+39 041 523 6791
Mercerie 760 San Marco, Venice 30124 Italy
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What travelers say:
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Very disappointed with the restaurant manager. We had a lovely Valentine's evening in this magnificent restaurant, served by a very pleasant waiter (who spoke French). Nice experience (except for a false note in the desert) which changed when it was time to pay.I ask to add a 10€ tip for the waiter.I pay 161.5€ and leave.Then the manager calls to tell me there's been a mistake on the payment. I shouldn't have paid 161.5 but 161.6€.For 10 cents, he asks me for my card, cancels the transaction and asks me to pay again.Then I ask him for the credit card receipts that came out of the machine, especially the one proving that I'd been refounded for the first charge. He makes me wait a long time, only to give me photocopies of the tickets.In short, 20 minutes of waiting after the meal because the manager wanted those 0.1€ ...When you're paying more than 160€ for a meal for two people, considering the restaurant's standing, you shouldn't have reacted like that.You should have deducted the 10 centimes from the bill and kept 9.9€ in tips.Such a grotesque situation.
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