HomeAustraliaWi-Fi & SIM cardsAustralia | 5G/4G eSIM | Day Pass/Total Package | Natural Day Billing | 1-30 days | QR code
Product ID: 96053311
Australia | 5G/4G eSIM | Day Pass/Total Package | Natural Day Billing | 1-30 days | QR code
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Device info
· Installation Times: The eSIM supports multiple deletions and installations, up to 5 times.
· Signal coverage: Australia
· Telecommunications operators: Optus
· Billing Explanation: Billing is based on natural days in the UTC+0 time zone, meaning the data resets daily at 00:00 UTC+0. To ensure your usage duration, it is recommended to avoid installing the eSIM close to 00:00 UTC+0. You can add the UTC+0 time zone in your phone's clock app to conveniently check the accurate billing reset time.
Product details
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Validity period
Valid for 60 days from the booking date, Valid for 1 use(s) only
What's included
eSIM + data plan
Hotspot sharing supported
Voice + call + SMS
Renew/top up (Please repurchase to continue using)
How to use
If you encounter any issues during use, please send your order number and a description of the issue to the email crm@51tgt.com for assistance.
[Install eSIM]
1. Open the QR code attachment from the order in the Trip.com app, and print it in advance or save it to another electronic device. (iOS 17 and above systems can directly save it to the phone)
2. Open Cellular Network (iOS) or SIM Card Management (Android) in Settings.
3. While the phone is connected to the internet, click "Add Cellular Network" (iOS) or "Add SIM Card Management" (Android) and scan the QR code to install.
4. If you can't scan the code, enter the "SM-DP+Address and Activation Code" from the order receipt to install.
5. If steps 3/4 fail, your phone may be locked by the home carrier (unable to use other carrier networks). Contact the carrier to unlock it before using eSIM.
[Using eSIM]
1. Turn off the primary SIM card and turn on the eSIM network switch.
2. Enable Cellular Network (iOS) or SIM Card (Android).
3. Turn on Data Roaming.
4. If you still cannot connect to the internet after the above settings, set the APN and restart. See the information below for details.
[About APN]
1. If you purchase an eSIM that covers multiple countries/regions, and you cannot connect to the internet upon arrival in a new area, manually switch the APN (it should switch automatically under normal conditions).
2. Setting Path: Cellular Number --> Cellular Data Network, or Mobile Network --> Mobile Data Network, or Mobile Services --> Mobile Data Network.
3. Enter APN: CTExcel
4. Restart your phone.
Change & cancellation policies
If a cancellation request is submitted before 00:00, 1 day(s) prior to the expiration date, no cancellation fee will be charged.
If a cancellation request is submitted after 00:00 1 day(s) before the expiration date, a fee of 100% will be charged.
Cancellation is not allowed once the product is activated.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note
eSIM usage terms
1. Device supports eSIM functionality
Check method: Open your phone's dial pad and dial *#06#. If an EID is displayed, your device supports eSIM. If no EID appears, your device does not support eSIM.
2. The phone is unlocked.
Check with your carrier to confirm if your device is network locked.
*Please check if you meet all the above requirements before purchasing, as all conditions must be met for the eSIM to work properly.
Set up eSIM
eSIM can only be installed with a stable Internet connection, so please check before departurePackage Validity PeriodPlan your eSIM installation timing wisely (we recommend installing it within 6 hours before departure) to avoid premature activation that could lead to early expiration and affect usage.
Enable data roaming
Please ensure the "Data Roaming" option for your eSIM is enabled.
Disable domestic SIM card roaming
Before using eSIM, make sure to disable data roaming on your domestic SIM card to avoid high international roaming charges and data conflicts.
Upholding the principles of fair Internet usage
To maintain Internet connection quality and uphold fair usage policies (FUP), telecom providers worldwide may impose data restrictions on customers who consume excessive bandwidth within short periods. This could result in failed Internet access or slower speeds. For uninterrupted connectivity, please minimize data-intensive activities like prolonged video streaming/downloading, software updates, Internet sharing (hotspot), or other high-data-consumption behaviors.
FAQ
How do I find out if my phone supports eSIMs?
Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.
How can I fix issues with my eSIM?
1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support
Can I use an eSIM and a SIM card at the same time?
Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.
How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?
Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support
What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.
Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.
Where can I find the EID and IMEI on my phone?
The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID
How do I activate a renewal?
For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.
Can I still purchase your service if I have already activated an eSIM on my phone?
Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.
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