




Itinerary 1 itinerary
Day 1
Pick-up available: Pick-up point: . Beyond specified area: Transfer services are not available beyond the specified pick-up/drop-off area, *** This is an official product of Grupo Xcaret *** 1. For guests using Airbnb, a designated public meeting point has been allocated. Please write 'Plaza las Perlas' for Playa del Carmen on the address line. For Cancún, please write Base Xcaret. For Tulum, please write 'Aloft Tulum'. Please write 'Hotel Hacienda Morelos' when making a reservation for Puerto Morelos. 2. If your accommodation is not a hotel, you will need to enter your exact address including street name, street number, house number, county, postcode and city. 3. We can pick you up at your hotel or at the nearest available point on our routes. 4. To know the exact time and meeting point you must send a message thru the option on your reservation or call us at least 24 hours prior to the purchased visit date. 5. The guides will wear red T-shirts with the Xcaret logo on the back for easy identification. The guides will call out the name of the tour. 6. Upon pick up, please present your printed or digital voucher, photo ID and the credit card you used to make the purchase to board the bus and receive a wristband to enter the park. 7. You must arrive 15 minutes early at your assigned location. Notes: a. Please let us know if you do not require transport. b. We cannot guarantee to collect you from a hotel where you are not a guest, as some hotels have policies that do not allow visitors onto the premises. c. If you do not have a hotel at the time you purchase your ticket, you must contact Viator Customer Service at least 24 hours prior to your park visit to coordinate your pickup with us. d. Transportation is not private, so you will be sharing the bus with other visitors to Grupo Xcaret. e. Depending on your hotel location, you should expect to spend between 30 minutes and an hour and a half travelling to the park.Wheelchair accessible
Infants and small children can ride in a pram or stroller
Public transportation options are available nearby
Infants are required to sit on an adult's lap
Not recommended for travelers with spinal injuries
Not recommended for travelers with poor cardiovascular health
Suitable for all physical fitness levels
Children's prices are based on height. Children over 1.4 metres (4.6 feet) pay the adult fare. Children between 3.2 feet (1 metre) and 4.6 feet (1.4 metres) pay the children's fare. All children under 3.2 feet (1 metre) travel free provided they do not occupy a seat.
It is recommended that you bring comfortable, lightweight clothing, walking shoes or trainers, biodegradable sunscreen, a swimsuit and towel, and an extra change of clothes.
Infants 0 to 4 years are Free of charge.
Important: Children must be accompanied by an adult at all times.
The voucher time is for information only.
Tours and days of operation are subject to availability and change.
Pick up is from various hotels in Cancun, Playa del Carmen and the Riviera Maya, so the pick up time will vary depending on your hotel location. We will pick you up at your hotel or at the nearest available point on our routes.
If you do not know the name of the hotel at the time of purchase, you must contact Viator Customer Service at least 24 hours prior to your park visit to coordinate the pickup with us.
To know the exact time and meeting point, you must send a message thru the option on your reservation or call us at least 24 hours prior to the purchased visit date.
All requests for changes, cancellations and/or refunds on bookings must be made at least 24 hours prior to the visit date.
We accept changes to visit dates (valid in current year and subject to seasonal tariff changes)
*** This is an official product of Grupo Xcaret ***
Interactive map available https://maps.xcaret.com/
Some activities like underground rivers have a check point for health issues
In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.