Feel free to contact us if you have any questions about the service, thank you!
Office Hours:
● Monday to Friday 10:00 AM - 05:00 PM (UTC+8)
● Saturday to Sunday 10:00 AM - 12:00 PM (UTC+8)
YOLO Taiwan Customer Service Department:
● service@yolo-taiwan.com
● WhatsApp +886 970 101 316
Your voucher will be sent to your email after your booking is confirmed. Please check the usage instructions on your voucher for more info about how to use it.
Any traveler groups not mentioned in the booking options are not applicable for voucher use.
For inquiries:
1. Tour-specific inquiries (including the itinerary and transport): Please refer to the Tour-Specific Inquiries section of your e-voucher to find the relevant tour organizer's details.
2. Change or cancellation issues: Please contact Trip.com Customer Support via the email address or contact numbers provided in your e-voucher.
Change & cancellation policies
If a cancellation request is submitted before 00:00, 1 day(s) prior to the date of use, no cancellation fee will be charged.
If a cancellation request is submitted after 00:00 1 day(s) before the date of use, a fee of 100% will be charged.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
To change the date or time, please cancel your booking and book again.
Important note
Infants and small children can ride in a pram or stroller
Public transportation options are available nearby
Specialized infant seats are available
Suitable for all physical fitness levels
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