HomeChinaWi-Fi & SIM cardsChina, Hongkong, Macau eSIM | 1-30 days | Up to 60GB of data high-speed | on Best Telco Network

Product ID: 57690606

China, Hongkong, Macau eSIM | 1-30 days | Up to 60GB of data high-speed | on Best Telco Network

Name: China, Hongkong, Macau eSIM | 1-30 days | Up to 60GB of data high-speed | on Best Telco Network
Brand: Trip.com Group
SKU: 57690606
Rating: 4.3 (377 reviews)

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(377 reviews)

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Device info

Product Description

Applicable models

Telecom phones and locked phones cannot be used. For contract phones, please consult the contract operator to see if they can be used.

Signal coverage

China, Hongkong, Macau

Product details

[IMPORTANT. PLEASE READ CAREFULLY]

This is a Data-only SIM card. Calls, texts, or topping up additional credits will not be possible.
Before booking, please ensure your mobile device is compatible with the local network service provider. No refunds or cancellations can be made due to SIM compatibility issues.
Dial "*#06#" on your mobile phone. If the EID barcode appears, it means your mobile phone supports the eSIM function.

[ACTIVATION PRODUCE]

The eSIM must be activated within 30 days after redeeming the QR code. It is strongly recommended to activate your eSIM when you arrive at your destination to avoid causing the SIM card to be opened in advance and cannot be used or false activation.
The eSIM is valid for the selected duration after activation, calculated on a daily basis. For example, if you purchase a 3-day eSIM and activate it at either 08AM or 10PM on October 1, it will remain valid until October 3 at 23:59.
Scan the QR code and activate it automatically. No registration is required.
An Internet connection is required to install the eSIM (using either Cellular or WiFi).

On iPhone:

On Samsung:

[Customer support]

If you experience any service disruptions, such as inability to connect to the internet, slow speeds, or issues with APN settings after inserting the card, please reach out to our customer service.
If you're still not satisfied with our service, we are happy to process a refund. However, we encourage you to contact us first as soon as the issue arises. Leaving a negative review can complicate the support or refund process. Thank you for your understanding!

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Validity period

Valid for 30 days from the booking date, Valid for 1 use(s) only

What's included

- Enjoy high speed 4G/ 5G surfing. No waiting and swapping SIMs, but activate your eSIM data plan via email!

- Stay connected during your trip with our eSIM data plan on the best local telecom network

- Satisfaction guarantee: if you are not satsified, contact us and partial/ full refund is processed

Local Phone Number and Calls

How to use

Instructions

How to activate

[Install eSIM]

1. Open the QR code

2. Go to Cellular Network (iOS) or SIM Card Management (Android) in Settings

3. While connected to the internet, click "Add Cellular Network" (iOS) or "Add SIM Card Management" (Android), and scan the QR code to install

4. If scanning fails, enter the "SMDP+ Address and Activation Code" from the order receipt to install

5. If steps 3./4. fail, your phone may be locked by the home carrier (unable to use other carrier networks). Contact the carrier to unlock it before using this eSIM

[Using eSIM]

1. Turn off the primary SIM card and enable the eSIM network

2. Enable Cellular Network (iOS) or SIM Card (Android)

3. Turn on Data Roaming

4. If you still cannot connect to the internet after the above settings, set the APN and restart. See the information below for details

[About APN]

1. If you purchase an eSIM that covers multiple countries/ regions, and you cannot connect to the internet upon arrival

in a new area, manually switch the APN (it should switch automatically under normal conditions)

2. Setting Path: Cellular Number > Cellular Data Network, or Mobile Network > Mobile Data Network, or Mobile

Services > Mobile Data Network

3. Please contact us and we provide the correct APN for your eSIM and data plan

4. Restart your phone

Change & cancellation policies

If a cancellation request is submitted before 00:00 1 day(s) before the expiration date, a fee of 10% will be charged.

If a cancellation request is submitted after 00:00 1 day(s) before the expiration date, a fee of 100% will be charged.

If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.

Partial refund is not available.

Important note

[Phone Compatibility]

1. Your device supports eSIM function

Query Method: Dial "*#06#" in the dial interface. If "EID" is displayed, the phone supports eSIM; if not, it does not support eSIM

2. The phone is not a network locked phone

Query Method: Check with your Telecom Operator to see if your device is open for all network bands

* Please check whether you meet the above conditions before purchasing. Only when both conditions are met can you use eSIM normally.

[Set up eSIM]

- eSIM can only be installed when there is an internet connection, so it is recommended to install eSIM few hours before your departure

- If you install the card in a country other than your destination, the eSIM could become invalid or the usage time might be pre-calculated

- If eSIM is activated on your phone, but cannot connect to the right network yet, it will display as 'processing'

[Enable Data Roaming]

- Please make sure that the "Data Roaming" option for the eSIM is enabled

[Please Do Not delete eSIM after installation]

- Each QR code can only be installed once, we are not able to assist you if the eSIM has been deleted from your device

[Technical info]

- Enjoy fast connection speed with our eSIM data plan during your Israel trip

- Speed: 4G / LTE / 5G (depends on the network provider and location)

- Data Packages: 0.6 - Unlimited data in total. Continue to use at 256kbps speed afterward

- Hotspot sharing: Yes, but depends on device and longer sharing will lead to speed reduction

- Coverage: Enjoy fast, stable internet across all of China, Hongkong, Macau

- Network operator: China Unicom, 3HK, 3MC

- Compatibility: all smartphones that support eSIM technology. Operation on smartwatches and tablets is not guaranteed

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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